Full Time

HEB•Irving, TX

About The Position

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Requirements

a high school diploma
communication and interpersonal skills
ability to work in a fast-paced environment
Minimum age 18 (mandatory)
High school diploma, or equivalent
Completion of Company Orientation, and food safety and sanitation training upon hire
Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
Strong customer service skills
Reading and writing skills
Planning and organizing skills
1+ years of experience
Completion of food safety and sanitation training, and training on equipment operation, cleaning, maintenance

Responsibilities

Provides superior customer service
Takes orders from customers by telephone or in person
Answers customer questions regarding products; assists them with selections
Prepares, packages, and merchandises fresh product effectively
Slices, packages, labels, rotates, and culls products for poor quality
Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
Cleans and sanitizes display cases
Operates / maintains equipment properly
Complies with H-E-B food safety and sanitation standards
Complies with department / Store operating procedures
Takes care of service counter Customers
Uses ordering system applications
Uses Fresh Production Planner
Performs inventory management processes (MSI, PAW) as required
If applicable, ensures catering orders are prepared and ready in time for Customer pickup
Performs all sanitation and maintenance tasks for Deli slicers
Ensures service counter Customers are greeted and taken care of in a timely manner
Manages Make Ready application (TMR) for e-Commerce orders throughout the day
Assists in training other Partners
Communicates product inventory concerns to the Lead or Manager
Provides product demos and product education to Customers