Deli Manager

Albertsons Companies•Gilbert, AZ

4h•Onsite

About The Position

This position directs the operation of the service deli, including supervising and training personnel, ordering merchandise, and ensuring customer service, product quality, freshness, safety, and selection. The role involves championing Company and Division customer service programs to meet or exceed goals, handling customer relations positively, and promoting personalized service. The Deli Manager supervises daily functions, conducts inspections to ensure compliance with product quality, rotation, in-stock conditions, code date standards, temperature, sanitation, and safety. They assist with all service deli duties such as receiving, cleaning, preparing, cooking, slicing, and packaging. Responsibilities also include implementing promotional and seasonal displays, controlling shrink and expenses, accurately completing and monitoring daily paperwork, managing inventory, and ensuring proper merchandising according to schematics and advertising. The manager must comply with retail labeling laws, federal and state regulations, and Company policies, especially regarding health and food safety. They handle customer special orders, make product suggestions, and resolve complaints. The role also involves ensuring cleanliness and sanitation of the sales floor, work areas, equipment, and retail cases. The manager schedules service deli associates, ensures their training, monitors performance, and maintains confidentiality. All job duties must be performed safely, accurately, and with honesty and integrity.

Requirements

Working knowledge of all job duties within the Service Deli Department including food preparation and packaging.
Strong communication skills.
Good leadership and interpersonal skills.
Proven ability to manage people.
Ability to maintain composure in dealing with customers and co-workers.
Ability to work quickly.
Knowledge of employment laws and workplace practices.
Good understanding of Company practices and Service Deli Department policies and procedures.
Ability to judge and react to business activity.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures and department policies and procedures.
Frequently lifts and maneuvers objects of varying dimensions and weights up to approximately 55 lbs.
Bends, stoops and reaches frequently and occasionally climbs ladders.
Pushes and pulls fully loaded hand trucks, six-wheel carts and pallet jacks.
Performs repetitious arm movement to decorate, prepare and package products.
Manual dexterity and good eye-hand coordination are necessary.
Must be able to operate kitchen utensils and equipment.
Mental alertness is necessary to ensure safe and accurate completion of work activities.
Requires knowledge of basic mathematics and weights and measures.
Must have knowledge of taste, content and perishability of products, safety and sanitation procedures and department policies and procedures.
Operates computer software and electronic ordering devices to order products, plan sales, input inventory and schedules, and print labels.
Utilizes cleaning supplies and equipment.
Utilizes safety cutters and knives.
Requires use of latex and heat resistance gloves.
Knowledge of profit and loss statements.

Responsibilities

Directs the operation of the service deli, including supervising and training personnel.
Orders merchandise.
Ensures customer service and product quality, freshness, safety and selection.
Champions Company and Division customer service programs to meet or exceed Division customer service goals.
Handles customer relations in a positive manner, including effective resolution of customer complaints.
Promotes Albertson' philosophy of personalized service in the service deli.
Supervises the day to day functions of the service deli.
Conducts daily inspections of all service deli sections and initiates corrective measures to ensure compliance with product quality, rotates products, maintains in stock conditions, code date standards, temperature, sanitation and safety.
Assists with all service deli duties such as: receiving, cleaning, preparing, cooking, slicing and packaging.
Implements effective promotional and seasonal displays.
Controls shrink and expenses.
Accurately completes and monitors daily log sheet, purchase report, and sales and labor and other required paperwork and logs.
Maintains records on ad items.
Orders, checks, receives and controls inventory to ensure adequate proper inventory level, product quality and freshness and to prevent the sale of out of code product.
Takes periodic inventories, processes administrative paperwork and maintains accurate department records.
Maintains and organizes service deli work area, cooler and freezer.
Ensures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow.
Complies with retail labeling laws, federal and state regulations and Company policies.
Follows Company policy in handling re-worked and reduced-to-clear items.
Complies with all federal, state and local health and food safety standards.
Handles customers relations.
Assists customers by taking and filling special orders.
Makes product suggestions and engages in suggestive selling.
Makes intercom announcements.
Ensures cleanliness and sanitation of sales floor and work area, freezer and cooler, equipment, and retail cases.
Assists with answering and responding incoming calls appropriately.
Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.
Assists with implementing emergency procedures in the event of equipment and computer software failure.
Schedule service deli associates to ensure adequate coverage and service levels.
Ensures that all associates are trained and instructed in the proper performance of work duties.
Monitors associate performance and reports observations to the Store Director.
Reports associate complaints to the Store Director and assists with resolution.
Maintains confidentiality concerning associates, store sales and other Company information.
Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
Other necessary and required duties.