DELI/LEAD CLERK

Kroger • Lake Zurich, IL

79d

About The Position

The position involves creating an outstanding customer experience through exceptional service while establishing and maintaining a safe and clean environment that encourages customer return. The role requires achieving sales and profit goals for the Deli department, monitoring and controlling quality assurance standards, and directing all functions, duties, and activities within the department. The candidate will support day-to-day Deli operations, embrace the Customer 1st strategy, and encourage associates to deliver excellent customer service. The position also emphasizes demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Minimum effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.

Nice To Haves

• High school education or equivalent preferred.
• Management experience preferred.
• Retail experience.
• Deli experience.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment.
• Achieve sales and profit goals for the department.
• Monitor and control quality assurance standards.
• Direct and supervise all functions, duties, and activities for the Deli department.
• Support day-to-day functions of Deli operations.
• Embrace the Customer 1st strategy.
• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates to achieve company and store goals.
• Establish performance goals for the department.
• Train and develop associates on job performance.
• Adhere to all local, state, and federal laws and company guidelines.
• Gain and maintain knowledge of products sold within the department.
• Slice deli meats and cheeses to customer requests.
• Offer product samples to customers.
• Inform customers of deli specials.
• Provide customers with fresh products and correct portion sizes.
• Recommend deli items to customers.
• Use deli equipment according to company guidelines.
• Prepare foods according to food temperature logs.
• Inform associates about current and upcoming promotions.
• Assist Food Service Manager in preparing the store/department budget.
• Assist in planning, organizing, and supervising the inventory process.
• Train associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained.
• Reinforce safety programs and comply with safety procedures.
• Practice preventive maintenance on equipment.
• Notify management of customer or employee accidents.
• Report all safety risks, illegal activity, and issues.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: High school or GED