Deli Hotbar Cook

Festival Foods•Eau Claire, WI

29d

About The Position

Join Our Festival Foods Team as a Deli Hot Bar Cook! Job Title: Deli Hot Bar Cook Reports To: Deli Department Manager Are you passionate about food service and eager to create delicious meal options for our guests? If you have experience in fast food, as a line cook, or in a deli or restaurant setting, or no experience - but a willingness to learn, we'd love to talk with you about the Deli Hot Bar Cook opportunity at Festival Foods. In this role, you'll play a key part in enhancing breakfast, lunch, and dinner experiences for our guests. At Festival Foods, we're all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, or feeding a crowd, our hot bar has them covered. As a Hot Bar Cook, you'll play a key role in frying and preparing a delicious array of menu items that offer both convenience and variety. From fan favorites like crispy fried chicken, savory fried fish, and creamy mashed potatoes, to cheesy mac & cheese, and crispy potato wedges, your culinary skills will help us deliver the quality and flavor our guests love! What You'll Do: As a Festival Foods Deli Hotbar Cook, you will: Provide Exceptional Guest Service: Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day. Offer Assistance: Help guests find items, answer questions, and provide deli recommendations. Your friendly demeanor and knowledge of food service will enhance their shopping experience. Service Excellence: Provide exceptional service to all guests, ensuring their needs are met with a helpful attitude. Order Fulfillment: Receive, prepare, and fulfill guest orders and special requests efficiently, following deli production schedules. Hot Bar Display: Maintain high-quality conditions at the hot bar, ensuring all items are garnished attractively to entice guests and adhere to proper protocols for item shrinking. Temperature & Quality Control: Collect food temperatures and maintain hot food logs to ensure safety and quality standards. Efficiency & Organization: Organize, stock, clean, and label the hot bar efficiently, keeping it well-maintained and ready for guests. Guest Concerns: Address and resolve guest concerns by practicing the boomerang principle, ensuring a positive resolution. Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences Support the Team: Other duties as assigned

Requirements

Experience & Skills: Ability to interact tactfully with guests and personnel, with good oral and written communication skills. Experience in fast food, deli, or restaurant environments will be valuable.
Safety Knowledge: Complete understanding of safety requirements and company policies, with proper training in equipment and procedures including slicers, fryers, hot bar, and more.
Food Knowledge: Knowledge of perishable food and the ability to work at a fast pace, multitasking in a dynamic environment.
Technical Skills: Familiarity with various kitchen equipment and the ability to handle high-pressure situations effectively.
Ability to work at a fast pace in changing temperatures (coolers, kitchens, freezers, sales floor)
Ability to lift up to 50 pounds
Bending, kneeling, standing in plan for long periods of time.

Responsibilities

Provide Exceptional Guest Service: Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
Offer Assistance: Help guests find items, answer questions, and provide deli recommendations. Your friendly demeanor and knowledge of food service will enhance their shopping experience.
Service Excellence: Provide exceptional service to all guests, ensuring their needs are met with a helpful attitude.
Order Fulfillment: Receive, prepare, and fulfill guest orders and special requests efficiently, following deli production schedules.
Hot Bar Display: Maintain high-quality conditions at the hot bar, ensuring all items are garnished attractively to entice guests and adhere to proper protocols for item shrinking.
Temperature & Quality Control: Collect food temperatures and maintain hot food logs to ensure safety and quality standards.
Efficiency & Organization: Organize, stock, clean, and label the hot bar efficiently, keeping it well-maintained and ready for guests.
Guest Concerns: Address and resolve guest concerns by practicing the boomerang principle, ensuring a positive resolution.
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
Support the Team: Other duties as assigned

Benefits

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

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