DELI HOST-CASHIER

Grand Traverse Resort and Casinos•Williamsburg, MI

45d•Onsite

About The Position

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork. The Host/Cashier position involves positive guest interaction; greeting, cash and coupon handling, operation of micros computer systems, calculator, basic math skills, basic knowledge of food, food handling, menus, knowledge of sanitation practices, and knowledge of casino and restaurant promotions and procedures.

Requirements

Must be 18 years of age or older with a high school diploma, a GED or equivalent experience.
Must have excellent guest service and communication skills, both verbal and written.
Must be a team player with a positive attitude.
Must be highly motivated, organized and able to multiple task.
Must have excellent organizational skills and be able to follow strict procedures.
Must possess the ability to work with various personalities while maintaining impartiality.
Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information.
Must be a team player. Require crossed training for other positions in front/ back of the house as directed by management. Participate in on-going training sessions and staff meetings.
Must be able to pass a background investigation and a drug urinalysis as a condition of employment.
Must be able to work flexible hours and to take on additional responsibilities when asked.
Must adhere to company policies regarding strict confidentiality

Nice To Haves

Previous experience preferred with proper verification.
Money handling and MICROS experience is recommended, as well as computer and calculator skills.
Minimum one year of customer service experience is preferred.

Responsibilities

Greet and seat guests in a professional, prompt, courteous, and friendly manner.
Perform cash, coupon and house account transactions smoothly and accurately.
Handle guest comments and concerns in a positive and professional manner while following policy and procedure.
Properly notify your immediate supervisor, manager of any guest who appears intoxicated.
Monitor dining area for cleanliness, maintaining a high-quality standard for the appearance of the cashier area, dining area, and front line.
Stock, clean and rotate the frontline coolers, vending, and beverage coolers throughout shift (coffee bar, deli etc.).
Where applicable; Clean tables and chairs, sweep and mop designated areas. Alert supervisor or maintenance of equipment repairs and maintenance needs.
Maintain sanitation, safety, security, and personnel policy standards at all times.
Properly operate Micros computer system, cash drawer, adding machine and complete paperwork.
Follow security and surveillance protocol when handling cash transactions to and from the Cage.
Willingness to cross-train and provide support in related areas of operations.
Perform additional duties as assigned by supervisor or manager.