DELI/DEPT LEADER

Kroger • Danville, IN

90d

About The Position

The primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. This role involves interviewing, training, evaluating performance, rewarding, and coaching associates. The position requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Effective communication/customer service skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Ability to lead other associates.
• Flexibility in work schedule.
• Successful completion of basic and supervisory skills.

Responsibilities

• Create an uplifting and friendly customer experience through exceptional service.
• Interview, train, evaluate performance, reward, and coach associates.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Establish an uplifting work environment that allows associates to feel valued, appreciated, and engaged.
• Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
• Prioritize and plan work activities using time efficiently.
• Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions.
• Communicate company, department, and job-specific information to associates including information from board meetings and huddles.
• Ensure new associates are properly oriented to the department and understand the benefits of working.
• Support the Customer 1st team.
• Delegate work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress.
• Consistently be on time for work and meetings and ensure responsibilities are covered when absent.
• Execute on all action plans and daily priorities including performance goals and best practices.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
• Stay current with present, future, seasonal, and special ads.
• Promote corporate brands to customers and ensure associates are educated.
• Manage the scheduling of Deli associates to provide adequate department coverage to meet customer demand.
• Provide appropriate, actionable feedback to help teams and individuals grow.
• Help associates identify how their work aligns with key store initiatives.
• Clearly and consistently communicate store and department priorities and goals, and recognize progress toward those goals.
• Maintain/explain to others knowledge of products to allow associates and customers to have all resources necessary.
• Create/execute sales promotions in partnership with store management.
• Monitor/control supply expenses for the department to allow associates and customers to have all resources necessary.
• Assist store management in preparing the store/department budget and conducting profit and loss reviews.
• Take appropriate action on all financial reports.
• Develop/implement a department business plan to achieve desired results.
• Supervise/coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associates.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers