DELI/DEPT LEADER

Kroger-posted 2 months ago
Ypsilanti, MI
Food and Beverage Retailers
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Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

  • Create an uplifting and friendly customer experience through exceptional service.
  • Interview, train, evaluate performance, reward, and coach associates.
  • Demonstrate the company's core values.
  • Establish an uplifting work environment that allows associates to feel valued, appreciated, and engaged.
  • Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
  • Prioritize and plan work activities using time efficiently.
  • Identify and resolve problems in a timely manner by gathering and analyzing information skillfully.
  • Communicate company, department, and job-specific information to associates.
  • Ensure new associates are properly oriented to the department.
  • Support the Customer 1st team.
  • Delegate work assignments that match the responsibility of the associate.
  • Consistently be on time for work and meetings.
  • Execute on all action plans and daily priorities including performance goals and best practices.
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures.
  • Stay current with present, future, seasonal, and special ads.
  • Promote corporate brands to customers and ensure associates are educated.
  • Manage the scheduling of Deli associates to provide adequate department coverage.
  • Provide appropriate, actionable feedback to help teams and individuals grow.
  • Clearly communicate store and department priorities and goals.
  • Maintain knowledge of products to allow associates and customers to have all resources necessary.
  • Create and execute sales promotions in partnership with store management.
  • Monitor and control supply expenses for the department.
  • Assist store management in preparing the store/department budget.
  • Take appropriate action on all financial reports.
  • Develop and implement a department business plan to achieve desired results.
  • Supervise and coach Deli associates in the performance of their duties.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
  • Effective communication/customer service skills.
  • Knowledge of basic math.
  • Ability to handle stressful situations.
  • Ability to lead other associates.
  • Flexibility in work schedule.
  • Successful completion of basic and supervisory skills.
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