Deli Department Manager

Festival Foods

406d

About The Position

The Deli Department Manager at Festival Foods is responsible for leading the deli team, ensuring exceptional guest service, and managing operational aspects of the deli department. This role involves training and developing associates, overseeing inventory and labor goals, and maintaining compliance with safety and food policies. The manager plays a crucial role in creating a positive work environment and enhancing the overall guest experience.

Requirements

• High School Education or equivalent, with at least 5 years of leadership experience (including 2 years in a managerial role) preferred.
• Experience in retail, restaurant, or food service is preferred.
• Exceptional interpersonal and communication skills, with the ability to effectively lead and collaborate with a diverse team in a fast-paced environment.
• Strong understanding of retail food business, perishable department operations, and merchandising.
• Proficiency in technology and computer use.
• Comprehensive knowledge of safety requirements and company policies.
• Ability to apply safety training and operate equipment such as hand jacks, slicers, and fryers.
• Must have or obtain a WI Certified Food Manager License (certification cost covered by Festival Foods).

Responsibilities

• Lead, support, and reinforce Festival Foods culture and performance expectations.
• Provide thorough and consistent training for new and current deli associates.
• Manage staff schedules and support associates' professional development.
• Conduct performance reviews and provide coaching to enhance team performance.
• Partner with Human Resources to recruit and interview candidates, extend job offers, and manage staffing levels.
• Ensure effective onboarding and retention strategies, including follow-up training at 30, 60, and 90 days post-hire.
• Oversee deli labor goals, inventory management, and pricing accuracy.
• Place orders with vendors for special and holiday items and maintain proper signage throughout the deli department.
• Address guest concerns, resolve issues, and ensure exceptional service by living the boomerang principle.
• Contribute to the overall cleanliness and organization of the deli department.
• Manage gross profit goals, shrink control, and ensure adherence to all safety, food safety, and company policies.
• Document policy violations and conduct corrective actions in collaboration with HR and Store Director.
• Prepare coaching sessions, performance reviews, and other documentation.
• Ensure accurate timekeeping and attendance records for deli associates.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Benefits

• 15% off grocery purchases for associates and their immediate household.
• Weekly pay for hourly associates.
• $1 premium per hour for part-time associates on Sundays and select holidays.
• Time and a half pay for full-time associates on Sundays and select holidays.
• Two weeks advanced scheduling for better planning and flexibility.
• Vision and dental insurance options for part-time and full-time associates.
• 3 weeks of paid parental leave.
• Fitness reimbursement program for savings on fitness memberships.
• Employee Assistance Program (EAP) for confidential care.
• 401(k) and Employee Stock Ownership Plan (ESOP) for retirement savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED
• Number of Employees: 11-50 employees