DELI/COFFEE SHOP LEAD BARISTA

Kroger • Harwood Heights, IL

122d

About The Position

The role involves assisting the manager with daily operating procedures, maximizing financial contributions, and supervising the development of associates. The position requires modeling and demonstrating the company's core values, which include respect, honesty, integrity, diversity, inclusion, and safety for oneself and others.

Requirements

• Minimum High school diploma or GED
• One to two years' experience in customer service
• Six months management experience or a combination of relevant education and experience
• Minimum 18 years of age (19 in Idaho)
• Ability to pass a drug test
• Ability to work in a fast-paced environment
• Ability to work weekends regularly and any shift
• Accuracy and attention to detail
• Ability to organize and prioritize tasks
• Barista certification
• Any licenses or certificates required by federal and/or state

Nice To Haves

• Knowledge of company policies and procedures
• Related experience in a similar role

Responsibilities

• Assist manager with daily operating procedures
• Maximize financial contribution
• Supervise associate development
• Model and demonstrate the Company's core values
• Deliver and encourage excellent customer service
• Assist managers in hiring new associates
• Train and develop associates to meet customer service and operating standards
• Verify corporate policies and store operating standards are communicated and followed
• Demonstrate and verify adherence to Starbucks standards
• Maintain health, safety, and sanitation guidelines
• Perform and direct cleaning and operational tasks
• Comply with merchandising, stocking, and product storage standards
• Assist in kiosk scheduling and adjust staffing as needed
• Verify cash handling and register functions are accurate
• Ensure proper ordering and stocking of materials and merchandise
• Communicate new product information to associates
• Complete accurate and timely reports
• Successfully complete and implement Advanced Store Training
• Manage common associate areas to ensure they are inviting
• Supervise and coach direct reports
• Complete performance reviews and provide feedback

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED