DELI/COFFEE SHOP BARISTA

About the position

Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!

Responsibilities

• Greet customers, answer questions, and suggest products to enhance service and meet sales goals.
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard.
• Maintain cleanliness of customer service area and equipment.
• Follow store policies and procedures.
• Perform cleaning tasks in accordance with the duty rosters and cleaning standards.
• Follow standards for merchandising, stocking, rotating, and storing all products.
• Follow cash handling and register policies.
• Follow inventory stocking and recording guidelines.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Requirements

• High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience.
• Ability to complete Initial Store Training and pass barista certification with a score of 90% or better.
• Ability to work in a fast-paced environment.
• Ability to work weekends on a regular basis, work any shift and work overtime as needed.
• Accuracy/attention to detail.
• Ability to organize/prioritize tasks/projects.

Nice-to-haves

• Knowledge of company policies, procedures, and organizational structure.
• Familiarity with industry/technical terms and processes.
• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service.
• Promote and follow company initiatives.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Ability to work cooperatively in high paced and sometimes stressful environment.

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.