Deli Clerk I

Festival Foods•Onalaska, WI

4d•Onsite

About The Position

ABOUT FESTIVAL FOODS: We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Join the Festival Foods Team as a Part-Time Deli Clerk! Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a Deli Clerk to join our team in our retail grocery store environment, where you'll play a crucial role in food preparation and guest service. At Festival Foods, we’re all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, a fast food option for dinner, or feeding a crowd, our deli has them covered.

Requirements

Customer Focus: Ability to deal tactfully and effectively with guests and all personnel.
Communication Skills: Good oral and written communication skills.
Effective Problem-Solving: Ability to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members.
Safety Awareness: Comprehensive understanding of safety requirements and company safety policies, including proper training on slicers, lifting techniques, trash compactors, and balers.
Food Knowledge: Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions.
Lifting up to 50 pounds on an occasional basis.
Full range of upper body motion.
Ability to work at a fast pace.
May be exposed to extreme temperatures.
The Deli Clerk is a position with a flexible work schedule that includes weekdays, weekends, and holidays.

Responsibilities

Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
Guest Assistance: Help guests locate items on or off the sales floor and professionally answer the Deli Department telephone.
Order Fulfillment: Receive, prepare, and fulfill guest orders and special requests with attention to detail and quality.
Customer Service: Address guest concerns and resolve issues promptly using the boomerang principle to ensure a positive experience.
Quality Control: Inspect, rotate, maintain proper temperatures, and replenish all deli products on display to ensure high standards.
Inventory Management: Maintain proper inventory levels in the deli storage, including containers, lids, spoons, tags, and more.
Food Safety: Lead by example in maintaining food safety logs and adhering to all safety standards.
Efficiency: Ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
Support the Team: Other duties as assigned

Benefits

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

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