Deli Clerk

MOSCOW FOOD CO-OP INC•Moscow, ID

47d•$15 - $16•Onsite

About The Position

Join Our Deli Team at the Moscow Food Co-op! Are you passionate about great food and exceptional customer service? The Moscow Food Co-op is looking for friendly, reliable, and enthusiastic individuals to join our Deli Staff. As a member of our Deli team, you’ll: Provide outstanding customer service and promote deli offerings Prepare and serve sandwiches, hot and cold beverages at our coffee bar Offer product samples and assist with packaging deli items Maintain cleanliness and organization in your workspace Follow supervisor instructions and work effectively as part of a team Open and close the deli as scheduled

Requirements

Positive, upbeat attitude and ability to work with diverse customers
Strong teamwork and communication skills
Punctuality and reliability, including planning ahead for absences
Ability to stand for extended periods and lift up to 50 lbs
Basic math and general kitchen skills
Must obtain Idaho Food Safety Certification (can be acquired after hiring)
Commitment to the mission and goals of the Moscow Food Co-op.
High school diploma or equivalent; deli and coffee experience preferred
Motivated, energetic, outgoing, self-directed, positive, adaptable team player.
Excellent communication and problem solving skills.
Highly motivated with a sense of urgency and the ability to work in a fast-paced environment at all times with all levels of employees; able to work on a team or independently.
Organized and able to handle multiple demands; Reliable and dependable.
Basic computer and math skills
Operate kitchen machinery (espresso machine, blender, scales; etc).
Hold or obtain a current food safety card for the state of Idaho.
Willingness and ability to meet the changing requirements of the job.
Regular, predictable attendance including, weekend, evening and holiday work required.
Must be 18 or older.

Responsibilities

Serve customers in the deli station assigned by supervisor.
Prepare and package excellent food, salad, and sandwiches to order.
Serve deli offerings from hot bar, salad and pastry case.
Open or close server station using check list.
Operate scale and other equipment proficiently.
Keep service area, service case and dining area neat and tidy.
Keep supplies well stocked.
Cut and display desserts in the AM, maintain service case display throughout day.
Maintain cleanliness and sanitation of service area and equipment.
Maintain Personal Hygiene through conscientious hand washing and clean appearance.
Maintain the highest possible safety and sanitation for the preparation and serving of food under the guidelines set by the State of Idaho Health Department.
Wash own knives and cutting boards, work with dishwasher to ensure clean dishes.
Complete weekly and monthly deep cleaning chores.
Ensure that the salad bar area is expertly stocked and has the freshest ingredients.
Provide back up to the coffee bar as needed by providing excellent customer service, quality beverages, and keeping a clean workspace.
Complete all other duties as assigned by the Service Manager and Server Lead.
Serve customers at the espresso bar; knows regular customers by name and drink.
Prepare excellent espresso drinks, teas, smoothies, and other beverages to order.
Provides quality beverages consistently for all customers by adhering to all recipe and presentation standards.
Open or close coffee bar using check list.
Operate espresso machines and other equipment proficiently.
Keep coffee bar area, service case and dining area neat and tidy.
Keep supplies well stocked.
Keep service case clean: glass is clean, case shelving is clear of spills and crumbs, service ware is clean.
Keep service case stocked and attractively arranged at all times.
Maintain the Salad Bar to the highest possible quality.
Ensure products in service case and grab and go are properly labeled, attractively displayed and have proper date.
Keep deli service counter clean, attractive and stocked.
Keep all steam tables and soup containers clean of spills, soups filled as needed.
Properly dispose of and record food waste in waste logs.
Demonstrate excellent customer skills, both internally and externally; Follows the 10-4 service rule
Make yourself available to customers; greet each customer promptly with a smile.
Handle customer complaints and questions courteously.
Coordinate with all supervisors and leads to address customer concerns and questions,
Help customers place special orders.
Accurately and completely record special orders and ensure the forms are delivered for processing.
Offer tastes, samples, suggestions to customers on deli and coffee bar purchases.
Communicate directly and professionally, following the Moscow Food Co-op Coworker Conduct Commitment.
Stay up to date on information in department log books.
Answer and route phone calls according to Moscow Food Co-op procedures.
Keep a working phone and personal email address for necessary communication from the Co-op.
Report customer suggestions, comments, and complaints to Mod and Department Manager.
Work cooperatively with others in the department and throughout store
Maintain excellent attendance and punctuality.
Take breaks according to department and store policy.
Requests time-off according to department and store policy, arranges subs for scheduled shifts and subs when needed.
Follows the direction of the Manager on Duty (MOD).
Carry out established opening and closing procedures.
Complete Co-op-wide trainings as required.
Attend all inventories, dept. meetings, and all-staff meetings.
Participate in department and store-wide initiatives such as Open Book Management and others as they occur.
Offer suggestions and information about products.
Maintain accurate use of the time system, substitute for other staff as needed.
Ensure a safe working environment for all staff and customers.
Assist with training new staff when appropriate