Deli Clerk

Skagit Valley Food Co-Op•Mount Vernon, WA

54d•$19 - $23

About The Position

Responsible for providing customers with an easy, efficient, and accurate dining experience. Ensures a positive experience for customers by maintaining a clean, welcoming environment with beautifully presented food and beverages. Provides the highest level of customer service.

Requirements

Previous customer service experience desired; background in cashiering or retail grocery/deli industry preferred
Knowledge of organic/natural products helpful
Cooking/farming experience helpful
Proven ability to provide excellent, professional customer service by projecting a friendly, outgoing presence and maintaining a respectful demeanor at all times
Ability to handle multiple demands, remain calm, think quickly, prioritize effectively, and problem solve within established guidelines
Ability to work well with others in a cooperative environment where teamwork, compassion and constant communication are essential
Ability to meet expectations of regular, predictable attendance
Ability to work a flexible schedule including mornings, evenings, and weekends
Ability to maintain current food handler card
Must be at least 18 years of age
High school diploma or equivalent
Prolonged standing and walking
Frequent reaching, bending, twisting, and rotating
Regular fine motors skills work and gripping with hands
Ability to lift 20 to 40 pounds occasionally
Exposure to FDA approved cleaning chemicals.
Exposure to temperatures such as walk in coolers and freezers
Must be 18 years of age

Responsibilities

Provides excellent customer service
Keeps alert to customer needs and practices a ‘sense of urgency’ to assist customers quickly and efficiently
Ensures that the deli case, coffee bar, and salad bar are clean, stocked, rotated, garnished, and appealing to customers during entirety of shift
Ensures tables and service areas in deli and mezzanine are bused, cleaned, and stocked
Keeps dishes, glasses, cutlery well stocked. Sends dirty dishes, glasses, cutlery to BOH
Keeps Leads and/or BOH apprised of status of case items and hot food items during high volume hours
Understands food allergies and is able to assist customers in selecting appropriate food
Understands and adheres to portion control policies such as ice cream scoops, sandwich portions, smoothie portions, etc.
Rotates, displays, and handles food following Health Department standards and Co-op policy
Plates and weighs food, using scales accurately
Makes made-to-order food according to established procedures (sandwiches, juices, smoothies, espresso, etc)
Delivers food to customers in deli and mezzanine areas
Works cooperatively and communicates effectively with Front and Back of House (BOH) staff
Knows the membership system and is able to accurately answer customer questions
Actively promotes the SVFC Membership Program to all customers
Communicates concerns and ideas to manager
Other duties as assigned