Deli Clerk Lead Full Time

BJ's Wholesale Club • Henrietta, NY

20h • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day, helping families save on what matters most. The company is built on purpose and opportunity, offering a comprehensive benefits package designed to support health, well-being, and future. The Deli Lead is responsible for overseeing deli operations, ensuring adherence to company policies, maintaining product quality and freshness, and optimizing inventory management. This role ensures compliance with food safety standards, proper product handling, and merchandising execution to drive operational excellence. The Deli Lead does not have direct supervisory responsibilities but plays a critical role in supporting business performance and enhancing the Member experience. A valid ServSafe Food Safety Certification is required and must be maintained in good standing, with BJ’s covering associated costs and training. Team members are expected to demonstrate inclusive behavior, make ethical choices, and approach work with a positive, solution-oriented mindset, fostering open communication and trust. They should celebrate team members, acknowledge contributions, and support team success. The role involves guaranteeing service excellence by meeting GOLD Member Standards and reinforcing key service behaviors (Greet, Anticipate, Appreciate; Fast, Friendly, Full, Fresh, Clean; Listen, Apologize, Solve, Thank). Team members are expected to engage with Members in a friendly and helpful manner, respond to their needs, and escalate unresolved issues to a supervisor. They must consistently deliver GOLD Standards in the club, contribute to club goals by performing daily responsibilities with accuracy, and achieve financial performance through cost discipline, responsible use of supplies, and efficient task completion. BJ’s Wholesale Club is driven by a powerful purpose: taking care of the families who depend on them. With over 8 million members, 250+ clubs, nearly 200 BJ’s Gas® stations, and eight distribution centers across 21 states, BJ’s offers high-quality fresh produce, meat, deli, bakery items, apparel, electronics, home goods, and more at unbeatable value, with flexible shopping options including in-club, online, or curbside pickup.

Requirements

• 2+ years of experience in deli operations, food handling, or grocery retail.
• Strong knowledge of deli preparation processes, food safety guidelines, and sanitation requirements.
• Ability to analyze data and identify process improvements to optimize efficiency.
• Detail-oriented with strong organizational and multitasking skills.
• Proficiency in basic computer applications (MS Word, Excel, Email).
• Must be at least 18 years of age.
• Must maintain all training and required certifications.
• A valid ServSafe Food Safety Certification is required and must be maintained in good standing.

Nice To Haves

• Familiarity with AI tools, including ChatGPT

Responsibilities

• Maintain and execute deli operational standards, ensuring efficient production and high-quality prepared foods.
• Ensure proper product availability by monitoring inventory levels and executing timely replenishment to maintain in-stock conditions.
• Execute operational functions of the department, including the ability to slice, prepare, and merchandise deli products to company standards.
• Ensure all items are accurately priced, labeled, and in compliance with company policies.
• Track and analyze sales, waste, and shrink data to identify opportunities for process improvements and cost reduction.
• Ensure compliance with all safety regulations, including cold chain procedures and ServSafe guidelines, while maintaining the cleanliness and proper functioning of deli equipment such as slicers, ovens, and refrigeration units.
• Escalate operational concerns, such as equipment malfunctions, stock shortages, or food safety risks, to management as necessary.
• Apply FIFO (First In, First Out) rotation procedures to reduce waste and maintain optimal product quality.
• Regularly inspect products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards.
• Execute seasonal promotions, merchandising initiatives, and special event product displays in alignment with company guidelines.
• Support club-wide initiatives, including inventory audits, shrink control, and performance tracking.
• Conduct daily inspections of deli cases, coolers, and freezers to ensure optimal conditions and compliance with food safety standards.
• Assist with receiving and inspecting produce shipments to verify accuracy.
• Support inventory audits and reconciliation efforts to minimize shrink and maintain accurate records.
• Monitor product freshness and conduct quality checks to uphold company standards.
• Provide additional support across departments as needed.
• Demonstrate consistent presence to support operations, provide leadership coverage, and ensure smooth club execution.
• Demonstrate inclusive behavior, make ethical choices, and approach your work with a positive and solution-oriented mindset.
• Foster open communication and trust.
• Acknowledge others’ contributions, support team success, and help create a positive, encouraging work environment.
• Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
• Engage with Members in a friendly and helpful manner to contribute to a premium shopping experience.
• Address Member questions or concerns promptly and escalate unresolved issues to a supervisor when necessary.
• Consistently Delivering GOLD Standards in your club.
• Perform daily responsibilities with accuracy and consistency to support improvement in key performance areas and help the club meet or exceed targets.
• Use supplies responsibly and follow scheduling expectations to help the club stay within labor and supply goals.
• Complete tasks efficiently and accurately and follow best practices to help drive strong club results.
• Learn how your role impacts key club metrics and contribute to overall department performance through consistent execution.

Benefits

• Weekly Pay
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees