DELI-BAKERY/LEAD CLERK

Kroger•Hammond, IN

42d

About The Position

Deliver excellent service by creating an outstanding customer experience. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established, control all established quality assurance standards, and monitor all functions, duties and activities for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

Must be 18 or older
Effective communication skills
Knowledge of basic math
Ability to handle stressful situations
Current food handlers permit once employed

Nice To Haves

High school education or equivalent
Management experience
Retail/Deli/Bakery experience

Responsibilities

Promote trust and respect among associates, with a positive attitude.
Communicate company, department, and job specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate scheduling to manage customer volume.
Train and develop associates on performance of their job and participate in the performance appraisal process.
Adhere to all local, state and federal laws, company guidelines, food safety regulations and guidelines.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding specials and products sold within the department/store.
Prepare deli/bakery items per customer requests and slice deli meats and cheeses to customers' requests using proper equipment according to company guidelines: fryer, rotisserie, heat lamps, and ovens.
Provide customers the fresh products they order and correct portion size (or as close as possible to amount ordered) to prevent shrink.
Inform and educate department associates on promotions, create and implement department period promotional plan in partnership with store management, stay current with present, future, seasonal and special ads.
Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory process, maintain awareness of inventory/stocking conditions, note any discrepancies, train department associates on inventory/stocking and Computer Assisted Ordering.
Prepare foods according to food temperature logs, follow cooking instructions, ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying store management of any items in need of repair and of customer or employee accidents.
Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
Ability to work cooperatively in high paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Must be able to perform the essential functions of this position with or without reasonable accommodation.