Deli-Bakery/Clerk

Kroger•Holland, OH

22h•Onsite

About The Position

The Deli-Bakery/Clerk is responsible for creating an outstanding customer experience through exceptional service and maintaining a safe and clean environment that encourages customer returns. This role assists the department manager in achieving sales and profit goals and monitoring quality assurance standards. The clerk is expected to embrace the Customer 1st strategy, encourage associates to deliver excellent customer service, and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations
Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)
Must be at least 18 years of age

Nice To Haves

Retail experience
Second language (speaking, reading and/or writing)

Responsibilities

Promote trust and respect among associates
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Slice deli meats and cheeses to customer's requests using proper deli equipment
Prepare deli/bakery/bistro items per customer requests using proper bakery equipment
Offer product samples to help customers discover new items or products for which they inquire about
Inform customers of deli/bakery/bistro specials
Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
Recommend deli/bakery/bistro items to customers to ensure they get the products they want and need
Use all equipment in deli/bakery/bistro such as the refrigerators, freezers, slicers, and ovens according to company guidelines
Prepare food to company standards
Adequately prepare, package, label and inventory ingredients in merchandise
Check product quality to ensure freshness
Review "sell by" dates and take appropriate action
Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe and all other equipment within the department
Label, stock and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Display a positive attitude
Stay current with present, future, seasonal and special ads
Adhere to all food safety regulations and guidelines
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
Must be able to perform the essential functions of this position with or without reasonable accommodation