DELI-BAKERY/CAKE DECORATOR LEAD

Kroger • Chicago Heights, IL

66d

About The Position

The position focuses on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customer return. The individual will assist the department manager in achieving sales and profit goals while monitoring quality assurance standards. Embracing the Customer 1st strategy is essential, as is encouraging associates to deliver excellent customer service. The position also requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.

Nice To Haves

• Bakery/Cake Decorating experience.
• Retail experience.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment for customers.
• Assist the department manager in reaching sales and profit goals.
• Monitor established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items.
• Provide customers with fresh products they have ordered in the correct portion size.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Use bakery equipment according to company guidelines.
• Prepare foods according to food temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients according to recipes using various kitchen utensils and equipment.
• Adequately prepare, package, label, and inventory ingredients in merchandise.
• Check product quality to ensure freshness and review sell by dates.
• Keep cases full and fresh based on Bakery Standards.
• Participate in ideas and development of sales in the cake and pastry area.
• Answer customer or associate questions on the telephone or in person regarding cake decorating orders.
• Communicate with the Bakery Manager on any needs for the cake area.
• Keep track of inventory pertaining to cake or pastry including product needs and supplies.
• Check to ensure the cake kit book is updated and kits are in stock.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout to assist customers in locating products.
• Stay current with present, future, seasonal, and special ads.
• Maintain awareness of inventory/stocking conditions and note discrepancies.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and logs are kept.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
• Notify management of customer or employee accidents and report safety risks or illegal activities.

What This Job Offers

• Industry: Food and Beverage Retailers