DELI/ASST DEPT LEADER

Kroger-posted 3 months ago
Full-time
Hebron, OH
Food and Beverage Retailers
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The position involves creating an outstanding customer experience through exceptional service while establishing and maintaining a safe, clean environment that encourages customer return. The role requires achieving sales and profit goals for the Deli department and controlling all established quality assurance standards. The individual will monitor all functions, duties, and activities related to the Deli department, demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

  • Create an outstanding customer experience through exceptional service.
  • Establish and maintain a safe, clean environment that encourages customer return.
  • Achieve sales and profit goals established for the department.
  • Control all established quality assurance standards.
  • Monitor all functions, duties, and activities related to the Deli department.
  • Promote trust and respect among associates with a positive attitude.
  • Communicate company, department, and job-specific information to associates.
  • Establish department performance goals and empower associates to meet or exceed targets through teamwork.
  • Develop adequate scheduling to manage customer volume.
  • Train and develop associates on their job performance and participate in the performance appraisal process.
  • Create an environment that enables customers to feel welcome, important, and appreciated.
  • Answer questions regarding products sold within the department and throughout the store.
  • Inform customers of produce specials and offer product samples.
  • Review/inspect products for quality and freshness and take appropriate action.
  • Develop and implement a department business plan to achieve desired results.
  • Create and execute sales promotions in partnership with store management.
  • Inform and educate department associates about current, upcoming, and special in-store promotions.
  • Prepare and submit seasonal critiques for the sales and merchandising supervisor.
  • Implement the period promotional plan for the department.
  • Assist management in preparing the store/department budget, expense control, profit and loss reviews.
  • Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
  • Plan and organize the inventory process, maintain awareness of inventory/stocking conditions.
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
  • Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
  • Adhere to all local, state, and federal laws, and company guidelines.
  • Excellent oral/written communication skills.
  • Knowledge of basic math (counting, addition, subtraction).
  • Ability to handle stressful situations.
  • Current food handlers permit once employed.
  • High School Diploma or GED.
  • Any management experience.
  • Any deli/retail experience.
  • Second language (speaking, reading and/or writing).
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