DELI/ASST DEPT LEADER

Kroger-posted 3 months ago
Appleton, WI
5,001-10,000 employees
Food and Beverage Retailers
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Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales and profit goals established for the department and control all established quality assurance standards. Monitor all functions, duties and activities related to the Deli department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

  • Create an outstanding customer experience through exceptional service.
  • Establish and maintain a safe, clean environment that encourages customers to return.
  • Achieve sales and profit goals established for the department.
  • Control all established quality assurance standards.
  • Monitor all functions, duties and activities related to the Deli department.
  • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
  • Communicate company, department, and job specific information to associates.
  • Establish department performance goals and empower associates to meet or exceed targets through teamwork.
  • Develop adequate scheduling to manage customer volume.
  • Train and develop associates on their job performance and participate in the performance appraisal process.
  • Create an environment that enables customers to feel welcome, important and appreciated.
  • Inform customers of produce specials and offer product samples.
  • Review/inspect products for quality and freshness and take appropriate action.
  • Develop and implement a department business plan to achieve desired results.
  • Create and execute sales promotions in partnership with store management.
  • Inform and educate department associates about current, upcoming and special in-store promotions.
  • Prepare and submit seasonal critiques for the sales and merchandising supervisor.
  • Implement the period promotional plan for the department.
  • Assist management in preparing the store/department budget, expense control, profit and loss reviews.
  • Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
  • Plan and organize the inventory process, maintain an awareness of inventory/stocking conditions.
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
  • Reinforce safety programs by complying with safety procedures.
  • Report all safety risks, issues, and illegal activity, including robbery, theft or fraud.
  • Adhere to all local, state and federal laws, and company guidelines.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
  • Excellent oral/written communication skills.
  • Knowledge of basic math (counting, addition, subtraction).
  • Ability to handle stressful situations.
  • Current food handlers permit once employed.
  • High School Diploma or GED.
  • Any management experience.
  • Any deli/retail experience.
  • Second language (speaking, reading and/or writing).
  • Promote trust and respect among associates, with a positive attitude.
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
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