Deli Assistant Department Manager

Festival Foods • Milwaukee, WI

3d

About The Position

Join Our Festival Foods Team as a Deli Assistant Department Manager! Job Title: Deli Assistant Department Manager Supervisor: Deli Department Manager Are you a leader with a passion for food service and deli operations? Whether you've excelled in fast food, worked in a restaurant, managed a line cook station, or are eager to learn leadership in a grocery deli environment, this could be the start of an amazing opportunity! At Festival Foods, we're all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, or feeding a crowd, our deli has them covered. Developing associates and providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need, and develop your team of associates, will make a positive impact every day. What You'll Do: As a Festival Foods Deli Assistant Manager, you will support the Deli Department Manager in: Leadership & Scheduling: Assist the Deli Department Manager in achieving labor goals by creating effective associate schedules. Collaborate with store leadership on daily, weekly, and annual labor objectives. Profit & Performance: Contribute to achieving gross profit goals through planning and controlling shrink. Your understanding of food service and deli operations will help reduce waste. Team Development: Reinforce team culture and performance expectations. Ensure adequate staffing levels by partnering with Human Resources to interview and hire new associates. Provide thorough training and ongoing support to new team members, serving as a mentor and guide to their development. Guidance & Delegation: Lead Deli department associates by delegating tasks, offering guidance, and supporting their professional growth. Collaborate with the Department Manager on performance reviews and handle policy violations effectively. Inventory Management: Manage inventory levels and ensure accurate pricing on products. Place orders with vendors for special events and holidays, ensuring smooth operations. Guest Service: Deliver exceptional guest service by addressing concerns, resolving issues, and embodying the boomerang principle. Your experience in fast food, deli, or restaurant settings will enhance the overall shopping experience. Department Maintenance: Maintain cleanliness and organization in the deli, including work areas, shelving, and the sales floor. Your attention to detail will ensure a welcoming environment for all guests. Support: Assist with preparing coaching sessions, performance reviews, event notes, training checklists, and store sales. Your organizational skills will keep the department running efficiently. Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences Support the Team: Other duties as assigned

Requirements

• High School education or equivalent combination of education and experience.
• Experience in fast food, deli, or restaurant environments preferred.
• Ability to motivate and lead a diverse team in a fast-paced setting, with strong interpersonal and communication skills.
• Thorough understanding of the retail food business, including deli and perishable department operations.
• Familiarity with equipment such as slicers, fryers, and ovens is important.
• Knowledge of safety requirements and company policies, with the ability to apply on-the-job training to identify and address potential hazards.
• ServeSafe Certification is required (Festival will cover the cost if not certified).
• Ability to make timely and effective decisions, ensuring smooth operations and high guest satisfaction.

Responsibilities

• Assist the Deli Department Manager in achieving labor goals by creating effective associate schedules.
• Collaborate with store leadership on daily, weekly, and annual labor objectives.
• Contribute to achieving gross profit goals through planning and controlling shrink.
• Reinforce team culture and performance expectations.
• Ensure adequate staffing levels by partnering with Human Resources to interview and hire new associates.
• Provide thorough training and ongoing support to new team members, serving as a mentor and guide to their development.
• Lead Deli department associates by delegating tasks, offering guidance, and supporting their professional growth.
• Collaborate with the Department Manager on performance reviews and handle policy violations effectively.
• Manage inventory levels and ensure accurate pricing on products.
• Place orders with vendors for special events and holidays, ensuring smooth operations.
• Deliver exceptional guest service by addressing concerns, resolving issues, and embodying the boomerang principle.
• Maintain cleanliness and organization in the deli, including work areas, shelving, and the sales floor.
• Assist with preparing coaching sessions, performance reviews, event notes, training checklists, and store sales.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Other duties as assigned

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees