Deflection Case Manager - Washington County

MENTAL HEALTH & ADDICTION ASSOCIATION OF OR•Hillsboro, OR

4h•$27 - $33

About The Position

Through a combination of referrals, assessment, and individual meetings with people being served, Case Managers (CMs) explore what services and supports are needed or desired based on individual needs. CMs provide equitable access to coordinated access systems, assess and triage people for housing and other resources, and build connections to underserved communities. This dynamic position is highly mobile and requires strong coordination and engagement skills. CMs work collaboratively with a dynamic team consisting of peer support specialists, other non-profits, medical professionals, public safety professionals, and more to support participant goals. The Washington County Deflection Program (WCDP) provides an opportunity for persons cited or arrested for Possession of a Controlled Substance (PCS-U) to avoid prosecution through successful engagement in treatment. This program is a collaborative effort involving law enforcement, the District Attorney’s Office, Behavioral Health, Community Corrections, and treatment and recovery providers. Within this program, the Case Manager initiates contact with individuals referred through the deflection process or law enforcement referrals and conducts intake and assessment to determine service needs. A primary focus of this role is connecting participants to substance use disorder (SUD) treatment providers for assessment and ongoing care. The CM works closely with program partners, including law enforcement and program coordinators, to support participant engagement and successful diversion outcomes. This role is case management-focused and informed by lived experience and peer values, though it is not a designated peer support position.

Requirements

High school diploma or equivalent required.
A criminal background check will be conducted by TPC in accordance with the TPC background check policy. A criminal record does not necessarily exclude an individual from employment with TPC.
As part of TPC's commitment to fostering a safe, productive, and professional workplace, we require pre-hire drug screenings for all potential employees. The screening will be conducted in accordance with TPC's drug screening policy and applicable state and federal laws.
For positions that require driving, The Peer Company conducts a Motor Vehicle Records (MVR) search in accordance with company policy, insurance requirements, and applicable state and federal laws.
To be eligible for a driving-required position, candidates must meet the following minimum driving standards: No major driving violations within the past 3 years (i.e. - DUII, careless driving, leaving the scene of an accident, etc.)
No more than 3 moving violations within the past 3 years (i.e. - speeding, failing to yield, running red light, etc.)
Associate's degree with 2-3 years of experience or high school diploma and 4-5 years of experience.
Understands the principles of trauma informed care, recovery, consumer-involvement, and trauma-informed care
Valid Oregon Driver’s License and proof of automobile insurance required. Access to reliable personal vehicle required
Ability to network and collaborate with diverse groups of people who have varied skills, knowledge, and goals
Strong written and verbal communication skills
Ability to work independently as well as collaboratively within a team
Ability to read, analyze, and interpret mental health and recovery periodicals, professional journals, and government regulations
Well-developed writing skills including the ability to write for publication (e.g., reports, technical assistance guides, and educational and training materials)
Ability to create, implement, and analyze assessment systems and processes to drive program growth and participant success
Knowledge of case management best practices
Typing and general technology skills to navigate electronic systems easily and efficiently (e.g., email, Microsoft Teams, data systems, etc.)

Nice To Haves

Identifies as having at least 2 years of lived experience in recovery with addiction challenges preferred (may include both addiction and mental health challenges)
Associate's degree, or higher in a relevant field, preferred.
Experience with mental health recovery is desirable and highly valued
Peer Support Specialist (OHA Traditional Health Worker certification) or MHACBO CRM certification preferred
CADC I credential is preferred

Responsibilities

Provide outreach and engagement to people experiencing homelessness focusing on safety, trauma informed approaches, and relationship building to assist people to connect to shelter, housing, substance use disorder (SUD) treatment, and other services
Initiate contact with individuals referred through the deflection program or law enforcement referrals and complete intake and assessment processes
Coordinate with community partners for access to medical, mental health, addiction services, SUD treatment providers, and other relevant services when needed
Collaborate closely with law enforcement, deflection program coordinators, and criminal justice partners to support participant engagement and diversion outcomes
Administer VI-SPDAT and VAT tools for Coordinated Access prioritization
Support individuals to obtain documents necessary for housing placement
Participate in TPC, Coordinated Access for Adults System Case Conferencing, deflection-related meetings, and other relevant partner meetings as needed
Create and maintain relationships and resource knowledge specific to the local populations served, including familiarity with Behavioral Health Resource Network (BHRN) providers and deflection resources
Serve as a liaison for resources and opportunities for TPC, participants, and community partners
Stay updated/current on emergent and existing community resources and broader community issues impacting participants
Conduct and complete program-specific intake forms and documentation requirements
Input and maintain updated and comprehensive participant files, service notes, and other data in Ventus Rex, HMIS databases, and other required data systems
Maintain accurate, updated, and comprehensive participant records to meet program and grant requirements
Answer inquiries about TPC programs, deflection services, and how to send referrals
Understand data collection and all digital data collection services to ensure grant deliverables are met
Communicate with staff, supervisors, and partners in a timely fashion
Regular travel by car to meetings/events with participants, team members, law enforcement partners, and community providers
Stay updated/current on events/issues in the broader community by attending annual Peerpocalypse conference and other professional development opportunities as appropriate
Other relevant duties as assigned