Defense Travel Administrator

Cherokee Federal

About The Position

Defense Travel Administrator (LDTA) serves as the primary technical point of contact and is responsible for end-to-end execution and oversight of DTS administrative support. This is a role that performs daily Defense Travel Administrator (DTA) functions while leading task distribution, ensuring Quality Assurance Surveillance Plan (QASP) performance, resolving complex Tier 2 issues, and coordinating with financial stakeholders. The LDTA also leads transition planning and serves as the primary interface for Government technical direction and reporting.

Requirements

As required by our governmental client, this position requires an active Secret clearance.
A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.
Expert-level knowledge of DTS administration, workflows, and troubleshooting
Ability to manage competing priorities and maintain performance during surges
Strong analytical and problem-solving skills for Tier 2 issue resolution
Strong coordination skills with finance stakeholders for LOA accuracy and reconciliation
Clear, disciplined communication skills for reporting and government interface
Ability to document processes clearly and maintain/update SOPsPrimary government interface for technical direction: COR and designated Government stakeholders
Financial coordination: USARCENT G8
Internal coordination: DTS administrators and help desk/support personnel

Nice To Haves

Prior experience supporting Army or USARCENT DTS operations
Experience working under a QASP with defined AQLs and timelines
Experience leading small teams or serving in a working lead role

Responsibilities

Perform full-scope DTA functions to meet daily mission requirements, including:
Review DTS authorizations and vouchers
Build and maintain Lines of Accounting (LOA)
Construct and manage DTS organizational hierarchy
Produce DTS reports
Update traveler and organizational profiles
Provide help desk support and end-user assistance
Ensure mission continuity by providing 100% coverage during absences of other DTS administrators and during workload surges, preventing service degradation.
Manage internal distribution and prioritization of tasks to meet all Acceptable Quality Levels (AQLs) and processing timelines as defined in the QASP.
Serve as Tier 2 technical authority for complex DTS issues, including:
Advanced organizational hierarchy management
Advanced routing list troubleshooting and resolution
Coordinate directly with USARCENT G8 to ensure accurate LOA input and reconciliation.
Lead Phase-Out Transition Plan execution by documenting Standard Operating Procedures (SOPs) and mission- or customer-specific workflows (including MCP-specific processes) for turnover to the successor contractor.
Serve as the primary interface for Government technical direction and provide weekly/monthly status reports to the Contracting Officer’s Representative (COR).