CWT Global-posted 3 months ago
$47,000 - $55,000/Yr
Part-time • Entry Level
Springfield, MO
5,001-10,000 employees
Administrative and Support Services

As a travel counselor, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons. You'll be at the forefront of providing that exceptional experience. Beyond making bookings, you'll play a key role in delivering a safe and enjoyable journey to our clients' traveling employees.

  • Create and complete travel arrangements (air, hotel, car, rail)
  • Ensure reservations are built according to client standards and preferences
  • Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
  • Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
  • Make changes or solve any issues that might occur during or before the travel
  • Assignments include both routine and non-routine work
  • Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date
  • 3 to 5 years' experience working as a Travel Consultant (or 5 years in other customer service industry)
  • Advanced knowledge of GDS (Sabre or Amadeus)
  • A genuine passion for high-quality customer service
  • Good verbal and written communication skills
  • Strong teamwork skills
  • A positive, 'can do' attitude
  • Willingness to learn and grow
  • Military experience/certifications accepted as substitute for some requirements
  • Hands-on paid training
  • Competitive compensation - including shift differentials, referral bonuses and supplier incentives
  • Salary Range between USD 47,000 - 55,000 USD yearly
  • 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
  • Both on-site and home-based positions available
  • Flexible working options: Full-time, part-time, nights and weekends
  • Medical/dental/vision
  • Employee discounts and supplier incentives
  • Employee Assistance Program & Employee Resource Groups
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