Defense & Government Travel Consultant I (entry level) Fort Lee Virginia (onsite)

Carlson Wagonlit Travel (CWT) • Fort Lee, NJ

136d • $32,280 - $39,000

About The Position

As a Defense & Government travel consultant (what we call a travel counselor), you will provide outstanding customer service through various channels to corporate travelers before, during, and after their business trips. Joining CWT means becoming part of a collaborative, close-knit, global community. Our 'people first' ethos starts with our colleagues. As a member of the CWT team, you’ll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are. Because we care so much for our travelers, we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is an unforgettable one from start to finish, for all the right reasons. And as part of the Traveler Experience organization, you’ll be at the forefront of providing that exceptional experience.

Requirements

• Fluent in English – written and spoken
• Detail-oriented
• Good verbal and written communication skills
• Basic MS Office knowledge
• A genuine passion for high-quality customer service
• Strong teamworking skills
• A positive, 'can do' attitude
• Willingness to learn and grow

Nice To Haves

• Any travel industry-related experience
• Customer Service experience
• 2nd language proficiency

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Escalate most complex bookings to more experienced staff
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

Benefits

• Hands-on paid training in the travel industry
• Competitive compensation including shift differentials, referral bonuses, and supplier incentives
• 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
• Both on-site and home-based positions available
• Flexible working options: Full-time, part-time, working nights and weekends
• Medical/dental/vision insurance
• Employee discounts and supplier incentives
• Employee Assistance Program & Employee Resource Groups

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees