Defense & Government Travel Consultant I (entry level) - Fort Carson, Colorado (onsite)

Cwt • Fort Carson, CO

136d • $33,280 - $35,600

About The Position

As a Defense & Government travel consultant (what we call a travel counselor), you will provide outstanding customer service through various channels to corporate travelers before, during, and after their business trips. Welcome to a culture of caring. Joining CWT means becoming part of a collaborative, close-knit, global community. Our “people first” ethos starts with our colleagues. As a member of the CWT team, you'll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are. Because we care so much for our travelers, we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed. We actively look for people who bring a positive attitude to work with them and that's reflected in the atmosphere in our offices, remote teams and contact centers, and the dynamic between colleagues. Our people want to be here — which explains the long careers of so many of our colleagues. Speaking of longevity, CWT has been in the travel industry for 150 years (and counting). We're proud of our history and even more excited about where we're going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before. We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

Requirements

• Fluent in English - written and spoken; 2nd language a plus
• Detail-oriented
• Good verbal and written communication skills
• Basic MS Office skills
• A genuine passion for high-quality customer service
• Strong teamwork skills
• A positive, 'can do' attitude
• Willingness to learn and grow

Nice To Haves

• Any travel industry-related experience
• Customer Service experience
• Military experience/certifications as substitute for some requirements

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Escalate most complex bookings to more experienced staff
• Assignments include both routine and non-routine work

Benefits

• Hands-on paid training in the travel industry
• Competitive compensation — including shift differentials, referral bonuses and supplier incentives
• Salary Range between USD 33,280 - USD 35,600 yearly
• 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
• Both on-site and home-based positions available
• Flexible working options: Full-time, part-time, working nights and weekends
• Medical/dental/vision insurance
• Employee discounts and supplier incentives
• Employee Assistance Program & Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: No Education Listed