Defense & Government Travel Consultant I (entry level) Alaska Ft. Wainwright ONSITE

CWT Global • Fort Wainwright, AK

260d • $32,280 - $39,000

About The Position

As a Defense & Government travel consultant (what we call a travel counselor), you will provide outstanding customer service through various channels to corporate travelers before, during, and after their business trips. Joining CWT means becoming part of a collaborative, close-knit, global community. Our 'people first' ethos starts with our colleagues. As a member of the CWT team, you'll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are. Because we care so much for our travelers, we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed. We actively look for people who bring a positive attitude to work with them and that's reflected in the atmosphere in our offices, remote teams, and contact centers, and the dynamic between colleagues. Our people want to be here - which explains the long careers of so many of our colleagues.

Requirements

• Fluent in English - written and spoken
• Detail-oriented
• Good verbal and written communication skills
• Basic MS Office skills
• A genuine passion for high-quality customer service
• Strong teamworking skills
• A positive, 'can do' attitude
• Willingness to learn and grow

Nice To Haves

• Any travel industry-related experience
• Customer Service experience
• 2nd language proficiency

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Escalate most complex bookings to more experienced staff
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

Benefits

• Hands-on paid training in the travel industry
• Competitive compensation including shift differentials, referral bonuses, and supplier incentives
• 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
• Both on-site and home-based positions available
• Flexible working options: Full-time, part-time, working nights and weekends
• Medical/dental/vision insurance
• Employee discounts and supplier incentives
• Employee Assistance Program & Employee Resource Groups
• Salary Range between USD 32,280 - USD 39,000 yearly

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees