Defence Business Services (DBS) Digital Content Designer

UK Ministry of Defense • Norcross, GA

368d • £36,530 • Hybrid

About The Position

This role is to provide content design support and maintenance across digital services provided by the Defence Business Services. This role will primarily support Civilian HR content on a number of platforms, with the aim to improve the employee experience in terms of how employees find, access, search and consume HR policy and DBS procedural knowledge. This includes how they are structured and written to support users to intuitively get their outcome at pace in a policy compliant manner. The post holder will work collaboratively with DBS services and Enquiry Centre teams and with HR Policy owners to create knowledge content that works for the users and defence.

Requirements

• Knowledge of all Microsoft Office applications.
• Proven ability to communicate - both written and verbal.
• Ability to work as part of a small agile team, and across multiple teams.
• Highly motivated and resilient.
• Access or a driven desire to learn.

Nice To Haves

• Microsoft SharePoint expertise.
• Contentful (CMS) expertise.
• Analytics expertise: SharePoint and Google Analytics.
• Oracle Digital Assistant: Creation / maintenance of Skills and ability to review customer interactions.
• Solution design and requirements gathering.
• Unit Testing Knowledge.
• Remedy Incident ticket management expertise.
• Release Management.

Responsibilities

• Provide content design support and maintenance across digital services.
• Support Civilian HR content on various platforms to improve employee experience.
• Work collaboratively with DBS services and Enquiry Centre teams.
• Review, change, create and maintain content that meets user needs and is compliant with GDS Service Manual.
• Produce accurate, timely, high-quality content assets.
• Manage new content through internal governance approval and trade union engagement.
• Adopt configured and branded document templates and introduce Quality Assurance and Employee Experience criteria.
• Use data and user insights to adjust and improve content.
• Participate in content and service design communities, sharing learnings and findings with wider teams.
• Potentially manage and mentor Junior Content Designers.

Benefits

• Salary of £36,530 per annum (pro rata).
• Civil Service pension with an average employer contribution of 28.97%.
• Flexible working options Monday-Friday.
• 25 days paid annual leave rising to 30 days upon completion of 5 years service (pro rata).
• Hybrid working where role permits.
• Opportunity for Reward and Recognition - £250-£5000 per year.
• Family-friendly policies including parental leave and adoption leave.
• Learning and development tailored to your role.
• Professional and personal development of skills.
• Culture encouraging inclusion and diversity.
• Minimum of 15 days special leave for volunteer reserve commitments.
• Special paid leave to volunteer up to 6 days per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees