Defence Business Services (DBS) - Armed Forces & Veterans Services (AFVS) Compensation Administrative Officer (AO)

UK Ministry of Defense • Norcross, GA

376d • £26,235 • Hybrid

About The Position

As an Administrative Officer, you will play a crucial role in ensuring the efficient administration and management of various claims and benefits for customers. Your duties may include scrutinising and registering claims, handling document management, obtaining necessary evidence, and processing payments. You will provide excellent customer service by keeping customers informed of their claim status, handling correspondence, and managing telephone and email enquiries. You will also prioritise and manage caseloads to ensure timely conclusions, maintain accurate records, and provide updates to customers and management, and ensure adherence to policies and confidentiality protocols. Currently, this position is 5 days in the office, with a view to move to hybrid, in line with MOD guidance 60% in the office, within the next two years.

Requirements

• Relevant experience in an administrative or customer service role.
• Understanding of policies and procedures related to claims and benefits administration.
• Proficiency in using office software and systems for document management and communication.

Nice To Haves

• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Effective communication skills, both written and oral.
• Ability to handle sensitive and confidential information with discretion.
• Strong problem-solving skills and the ability to make reasoned decisions.
• Ability to work independently and as part of a team.
• Ability to adapt to changing priorities and workloads.
• Strong interpersonal skills and the ability to build relationships with stakeholders.

Responsibilities

• Scrutinise and register claims.
• Handle document management.
• Obtain necessary evidence for claims.
• Process payments.
• Provide excellent customer service by keeping customers informed of their claim status.
• Handle correspondence and manage telephone and email enquiries.
• Prioritise and manage caseloads to ensure timely conclusions.
• Maintain accurate records and provide updates to customers and management.
• Ensure adherence to policies and confidentiality protocols.

Benefits

• Salary of £26,235 per annum (pro rata).
• Civil Service pension with an employer contribution of 28.97%.
• Flexible working options Monday-Friday.
• 25 days paid annual leave rising to 30 days upon completion of 5 years service (pro rata).
• 8 public holidays per year plus leave for HM The King's birthday.
• Hybrid working where role permits.
• Opportunity for Reward & Recognition - £250-£5000 per year.
• Family-friendly policies including parental leave and adoption leave.
• Learning and development tailored to your role.
• Minimum of 15 days special leave in a rolling 12-month period for volunteer reserve commitments.
• Special paid leave to volunteer up to 6 days per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees