Default Supervisor

Carrington Mortgage • Orange, CA

1d • $71,000 - $75,000 • Onsite

About The Position

Come join our amazing team and work on-site in Orange! The Default Supervisor manages and oversees all activities related to handling residential mortgage loans during the initiation and post-referral of a file in the foreclosure process. Supervises and directs staff to ensure all pre-referral and post-referral foreclosure activities are carried out to minimize company cost and/or liability. Perform all duties in accordance with company policies and procedures and all state and federal regulations. The approved Target Pay range for this position is $71,000 - $75,000. What you'll do: Carries out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include hiring and training employees; planning, assigning, and directing work; monitoring performance, rewarding, and disciplining employees; and addressing complaints and resolving problems. Monitors, evaluates, and approves department forms, documents, system, and/or control reporting to ensure compliance and timeliness of default and/or foreclosure process. Monitors foreclosure vendor activities to ensure adherence to established service level agreements and compliance with state-specific requirements. Reviews, evaluates, and approves requests for additional fees, fee waivers, and bidding losses, with low to moderate loss severity. Maintains departmental information system support files. Evaluates and adjusts department processes to maximize efficiency and effectiveness and improve departmental performance. Represent CMS in Court hearing in Foreclosure matters. Conduct weekly staff huddles Performs designated/assigned team audits to ensure compliance, as well as qualitative desired output Coordinate and collaborate with internal, and external customers during remediation, change implementation and/or resolution Provide monthly and annual staff performance reviews. Report monthly KPI to Management. Point of contact for escalated matters. Performs other duties and special projects as assigned. What you'll need: Bachelor’s degree or equivalent work experience. Some college preferred. Five (5) plus years’ of foreclosure or with a combination of banking/mortgage experience. Ability to multitask and respond effectively to foreclosure issues required. A strong drive to accomplish goals, coupled with a high sense of urgency required. Ability to be a team builder who can foster interdepartmental cooperation utilizing excellent. written. and verbal communication skills required. Ability to supervise and coordinate the activities of the staff, monitoring workflow and productivity. Ability to delegate responsibilities clearly required. Familiarity with a variety of the field's concepts, practices, and procedures required. Ability to train and motivate employees required. Experience working with policies, statutes, and procedures required. Ability to read and interpret mortgage documents, reports, and attorney correspondence required. Knowledge of the foreclosure process is required. Ability to interact with Management and to provide or gather information. Ability to make decisions that have significant impact on the department’s credibility, operations, and services. Ability to organize and prioritize work schedules of others on long-term basis. Ability to compute, analyze, and interpret complex statistical data and/or to develop fore­casts and computer models. Ability to formulate complex and comprehensive materials such as legal documents, authoritative reports, official publications of major scope and impact, etc., and/or to make formal presentations. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com . What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. https://oag.ca.gov/privacy/ccpa Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Requirements

• Bachelor’s degree or equivalent work experience. Some college preferred.
• Five (5) plus years’ of foreclosure or with a combination of banking/mortgage experience.
• Ability to multitask and respond effectively to foreclosure issues required.
• A strong drive to accomplish goals, coupled with a high sense of urgency required.
• Ability to be a team builder who can foster interdepartmental cooperation utilizing excellent. written. and verbal communication skills required.
• Ability to supervise and coordinate the activities of the staff, monitoring workflow and productivity.
• Ability to delegate responsibilities clearly required.
• Familiarity with a variety of the field's concepts, practices, and procedures required.
• Ability to train and motivate employees required.
• Experience working with policies, statutes, and procedures required.
• Ability to read and interpret mortgage documents, reports, and attorney correspondence required.
• Knowledge of the foreclosure process is required.
• Ability to interact with Management and to provide or gather information.
• Ability to make decisions that have significant impact on the department’s credibility, operations, and services.
• Ability to organize and prioritize work schedules of others on long-term basis.
• Ability to compute, analyze, and interpret complex statistical data and/or to develop fore­casts and computer models.
• Ability to formulate complex and comprehensive materials such as legal documents, authoritative reports, official publications of major scope and impact, etc., and/or to make formal presentations.

Responsibilities

• Carries out management responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include hiring and training employees; planning, assigning, and directing work; monitoring performance, rewarding, and disciplining employees; and addressing complaints and resolving problems.
• Monitors, evaluates, and approves department forms, documents, system, and/or control reporting to ensure compliance and timeliness of default and/or foreclosure process.
• Monitors foreclosure vendor activities to ensure adherence to established service level agreements and compliance with state-specific requirements.
• Reviews, evaluates, and approves requests for additional fees, fee waivers, and bidding losses, with low to moderate loss severity.
• Maintains departmental information system support files.
• Evaluates and adjusts department processes to maximize efficiency and effectiveness and improve departmental performance.
• Represent CMS in Court hearing in Foreclosure matters.
• Conduct weekly staff huddles
• Performs designated/assigned team audits to ensure compliance, as well as qualitative desired output
• Coordinate and collaborate with internal, and external customers during remediation, change implementation and/or resolution
• Provide monthly and annual staff performance reviews.
• Report monthly KPI to Management.
• Point of contact for escalated matters.
• Performs other duties and special projects as assigned.

Benefits

• Comprehensive healthcare plans for you and your family.
• Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager