Default Specialist II

Fay Servicing, LLC•Farmers Branch, TX

1d•$24 - $27•Hybrid

About The Position

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well as other specialty products like Non-QM, jumbo, business purpose loans. Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents. Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors. Reporting to the AVP, Default Reporting and Claims, this position is responsible for the accurate and timely production of default reports. This position analyzes default data and processes standard claims on mortgage loan files, ensuring data integrity and compliance with regulatory standards. This role collaborates with internal departments and stakeholders to address data discrepancies and assist in maintaining reporting accuracy, contributing to the overall efficiency of reporting processes. Additionally, this position develops relationships with claim vendors, monitoring timelines to ensure claim milestones are completed timely.

Requirements

High school diploma or GED required; Associate or Bachelor’s degree preferred
3+ years' experience in the mortgage servicing industry
2+ years' experience with Agency Servicing, Default Reporting, or Claims
2+ years' experience with agency reporting requirements, claim filing, auditing of financial information, and mortgage documents, including collateral
1+ years' experience working in a fast-paced work environment
Solid skills and experience in MS Word, Excel, and Outlook
Strong verbal and written communication skills
Strong interpersonal skills
Strong analytical skills
Solid decision-making abilities coupled with sound judgment
Strong time management skills
Ability to prioritize numerous tasks and manage shifting priorities
Client-focused with strong execution skills and results orientation
High level of precision with attention to detail and consistency
Flexible, open to change, ability to learn new things quickly
Ability to work in a collaborative environment and provide guidance for working groups

Nice To Haves

Associate or Bachelor’s degree

Responsibilities

Responsible for the accurate and timely production of default reports
Analyzes default data and processes standard claims on mortgage loan files, ensuring data integrity and compliance with regulatory standards
Collaborates with internal departments and stakeholders to address data discrepancies and assist in maintaining reporting accuracy, contributing to the overall efficiency of reporting processes
Develops relationships with claim vendors, monitoring timelines to ensure claim milestones are completed timely.