Default Solutions Specialist (Salt Lake City, Utah)

Regions Bank • Salt Lake City, UT

2d • Onsite

About The Position

At Regions, the Default Solutions Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party as well as the workout of properties affected by bankruptcy situations.

Requirements

• High School Diploma or GED
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast-paced environment
• Detailed oriented
• Proficient in Microsoft Excel and Word
• Strong customer service skills
• Strong organization skills

Nice To Haves

• One (1) year of banking or related work experience

Responsibilities

• Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
• Collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Contacts outside parties to collect or clarify documentation
• Performs processing and maintenance functions as relates to bankruptcy account servicing
• Researches and analyzes past bankruptcy loan history identifying necessary adjustments that ensure the loan is being serviced appropriately and ensures complete resolution for bankruptcy accounts
• Analyzes associated data and performs loan maintenance and/or corrections for bankruptcy loans in the appropriate loan servicing system(s)
• Ensures all cash items are applied per requirements and terms of loan documents, and that all ledgers are in balance and accurate in accordance to the bankruptcy
• Ensures service level agreement deadlines are met on all processes and items are processed within allotted handling times
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May coordinate with bankruptcy agencies, courts, and other lien holders

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED