Default Solutions Specialist

Regions Bank•Birmingham, AL

1d•$40,000•Onsite

About The Position

At Regions, the Default Solutions Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party as well as the workout of properties affected by bankruptcy situations.

Requirements

High School Diploma or GED
Two (2) years of banking or related work experience
Ability to work in a fast-paced environment
Detailed oriented
Proficient in Microsoft Excel and Word
Strong customer service skills
Strong organization skills

Responsibilities

Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
Collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
Contacts outside parties to collect or clarify documentation
May work on more complex projects with assistance and oversight of senior staff and managers
Performs processing and maintenance functions as relates to bankruptcy account servicing
Researches and analyzes past bankruptcy loan history identifying necessary adjustments that ensure the loan is being serviced appropriately and ensures complete resolution for bankruptcy accounts
Analyzes associated data and performs loan maintenance and/or corrections for bankruptcy loans in the appropriate loan servicing system(s)
Ensures all cash items are applied per requirements and terms of loan documents, and that all ledgers are in balance and accurate in accordance to the bankruptcy
Ensures service level agreement deadlines are met on all processes and items are processed within allotted handling times
May coordinate with bankruptcy agencies, courts, and other lien holders
May provide guidance to less experienced team members