Default Solutions Processing Specialist (Hybrid)

Regions Bank

72d • $32,465 - $38,648

About The Position

At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party. This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to work in a fast-paced environment
• Detailed oriented
• Proficient in Microsoft Excel and Word
• Strong customer service skills
• Strong organization skills
• Timely respond to borrower/attorney requests and/or messages
• Preparing and filing necessary documentation for the bankruptcy cases
• Monitoring accounts throughout the bankruptcy process
• At least 1 – 3 years of default mortgage services experience
• Understanding of MS Office Suite with intermediate technical and computer skills
• Ability to navigate quickly within various computer systems
• Exceptional analytical and problem solving skills with an ability to think quickly under pressure

Responsibilities

• Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
• Collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Contacts outside parties to collect or clarify documentation

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees