Default Servicing Compliance & Quality Auditor
About The Position
Overview: Monitors and/or completes audits of activities of a more complex nature within Property Preservation to ensure adherence to internal policies, processes and external regulations. Communicates findings to appropriate parties to mitigate recurring issues of the same nature. Identifies trends in discovered issues and recommend and assists in implementing approved solutions to address. Manages the monitoring and/or completing of audits for an assigned area of the Bank to ensure adherence to internal policies, processes and external regulations. Manages the communication of findings to appropriate parties to mitigate recurring issues of the same nature; communicates with management as required. Ensures the identification of trends in discovered issues and the development and implementation of approved solutions to address.
Requirements
- Associate degree and a minimum of 3 years’ related experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 3 years’ related experience
- Experience in collections and/or default servicing
- Proven analytical skills
- Strong organizational skills
- Proficiency with personal computers as well as pertinent word processing and spreadsheet software
- Proven verbal and written communication skills
Nice To Haves
- Prior experience in functional areas supported
Responsibilities
- Monitor and/or complete audits of activities of a more complex nature within an assigned area of the Bank to ensure adherence to internal policies and processes and external regulations.
- Identify issues of non-compliance and communicate to appropriate parties as warranted to prevent future recurrence.
- Maintain records of discovered deficiencies.
- Complete regular reporting on these activities.
- Identify trends in the data and recommend and assist in the implementation of changes in policies and processes to address these.
- Maintain a thorough and current knowledge of the policies, processes and regulations affecting monitoring and/or auditing activities to ensure validity of analyses and findings.
- Identify potential areas for process or procedural improvements.
- Make recommendations and assist in implementing those approved.
- Serve as subject matter expert on these activities and provide guidance and training to less experienced personnel.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
- Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
