Default Services Specialist

Stellantis • Atlanta, GA

407d

About The Position

The Default Services Specialist at Stellantis Financial Services is responsible for managing default servicing activities for both Retail and Lease Portfolios, ensuring compliance with consumer lending laws and company policies. This role involves collaboration with internal teams, borrowers, and third-party vendors to implement loss mitigation strategies, improve processes, and maintain effective communication with management to achieve departmental and corporate goals.

Requirements

• A minimum of 3 years of related experience in Legal, Recovery, Repossession, Remarketing, Bankruptcy, or Loan Documents.
• High School Diploma is required.
• Excellent communication skills.
• Detail-oriented with strong analytical skills.
• Advanced knowledge of MS Excel, MS Word, MS PowerPoint, and MS Access.
• Ability to work in a flexible team environment and handle multiple priorities.
• Creative thinking in discovering solutions and redefining processes.
• Flexibility in scheduled time to complete assignments.

Nice To Haves

• Bachelor's degree in Business, Finance, or a related field.

Responsibilities

• Collaborate with vendors to maintain the legal letter database and inform compliance of changes to state requirements.
• Ensure accuracy and timely completion of default services letters such as Notice of Intent (NOI) and Application of Proceeds (AOP).
• Assist in automating processes with Risk Management, Compliance, and Digital teams.
• Support the Specialized Services team to ensure customer satisfaction and compliance with applicable laws.
• Audit and monitor outsourcing vendors and provide dashboard reporting to management.
• Update Default Services Process/Procedures and Maps with any changes to laws or regulations.
• Handle inquiries from the Compliance Department regarding audit requests.
• Work closely with internal departments to resolve complex default-related issues.
• Maintain detailed records of communications and actions taken on each loan file in compliance with policies and regulations.
• Support the development of strategies and workflow processes for Default Services Process Improvement.
• Implement reporting mechanisms to keep management informed of performance levels and trends.
• Participate in meetings to develop departmental objectives and goals.
• Stay updated on internal and external laws and regulations for Lease and Retail Portfolios.
• Assist in developing and implementing best practices for the department.
• Provide reports on internal and external metrics as requested.
• Review vendor invoices for accuracy and ensure timely payment processing.
• Ensure performance objectives are met while complying with corporate policy and regulations.

Benefits

• Equal opportunity employer with a commitment to a harassment-free environment.

What This Job Offers

• Job Type: Full-time
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED