About the position
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
Responsibilities
- Acts as team's resource and subject matter expert and/or actively mentors, coaches and leads less experienced team members.
- Develop process improvement in accordance with established work rules, goals and objectives to improve timeline and Default Reporting performance.
- Service mortgage accounts to ensure a variety of Default Reporting status codes are processed in compliance with timelines and accuracy while maintaining compliance with Investor, Insurer, Agency and company guidelines.
- Conduct a complete review of files to ensure all default reporting status codes are accurate and complete.
- Perform required research on any loan with questionable items such as the status codes or reasons reported on default loans.
- Manage exception reporting used as key controls for minimizing risk. Tracks trends and recommends process improvements.
Requirements
- High School diploma or equivalent.
- College preferred.
- 10+ years of directly related experience.
- Demonstrated leadership experience.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
