Dedicated Operations Technical Account Manager - TS/SCI Clearance Required

Red River

2d • Onsite

About The Position

Red Hat's Public Sector Customer Success team is looking for an experienced, enterprise-level system engineer to join us as a Dedicated Operations Technical Account Manager (DO-TAM) in the Aurora/Denver/Boulder, CO area. In this role, you will work with a key government customer to provide hands-on "Day 2" operational support, administration, and integration guidance for Red Hat OpenShift Container Platform. This is a fully onsite position: you will act as a dedicated resource, alternating between customers primary facility and other local facilities to tailor support for the customer's environments, facilitate collaboration with their other vendors, and advocate on their behalf. What you will do: Execute Day 2 Operations: Provide hands-on administration, integration support, and maintenance for Red Hat OpenShift clusters, ensuring platform stability and successful upgrades. Onsite Presence & Mobility: Work onsite daily, alternating duties between Aurora, CO (approx. 70%) and two other local secure facilities in the Denver/Boulder area (approx. 30%) as mission requirements dictate. Proactive Issue Prevention: Perform technical reviews and share knowledge to proactively identify and prevent issues before they impact mission-critical operations. Customer Advocacy: Gain a deep understanding of the customer's technical infrastructure, hardware, and strategic goals to serve as their primary advocate within Red Hat. Cross-Functional Collaboration: Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex technical issues. Guidance: Provide advice and guidance to customers about their current and future Red Hat products, specifically focusing on container orchestration and cloud-native solutions. Case Management: Manage customer cases, maintain clear and concise case documentation, and deliver value to customers by documenting and sharing learnings through a defined knowledge management process.

Requirements

• Clearance: Active Top Secret/Sensitive Compartmented Information (TS/SCI) U.S. Government clearance is required.
• OpenShift & Linux Expertise: 5+ years of Linux system administration experience, with specific hands-on experience in Red Hat OpenShift administration (Day 2 Ops), including installation, upgrading, and troubleshooting.
• Container Proficiency: Strong understanding of container orchestration (Kubernetes), container registries, and micro-services architecture.
• Support Background: Prior experience in a support, development, engineering, or quality assurance organization, particularly within the public sector.
• Communication: Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely.
• Agility: Ability to manage multiple issues and projects with an eye for detail and shifting priorities.
• Local Travel: Valid driver's license and willingness to commute between multiple customer sites in the Denver/Boulder area.
• Availability: Willingness to provide after-hours coverage (on-call duty) as needed.

Nice To Haves

• Bachelor's degree in a technology-related discipline
• Red Hat Certified Engineer (RHCE) or Red Hat Certified Specialist in OpenShift Administration.

Responsibilities

• Execute Day 2 Operations: Provide hands-on administration, integration support, and maintenance for Red Hat OpenShift clusters, ensuring platform stability and successful upgrades.
• Onsite Presence & Mobility: Work onsite daily, alternating duties between Aurora, CO (approx. 70%) and two other local secure facilities in the Denver/Boulder area (approx. 30%) as mission requirements dictate.
• Proactive Issue Prevention: Perform technical reviews and share knowledge to proactively identify and prevent issues before they impact mission-critical operations.
• Customer Advocacy: Gain a deep understanding of the customer's technical infrastructure, hardware, and strategic goals to serve as their primary advocate within Red Hat.
• Cross-Functional Collaboration: Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex technical issues.
• Guidance: Provide advice and guidance to customers about their current and future Red Hat products, specifically focusing on container orchestration and cloud-native solutions.
• Case Management: Manage customer cases, maintain clear and concise case documentation, and deliver value to customers by documenting and sharing learnings through a defined knowledge management process.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level