Dedicated Maintenance & Support Coordinator
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About The Position
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Provides dedicated support to assigned strategic clients for maintenance and implementations of Treasury Management payables, receivables, and other financial products to provide a smooth, seamless experience with Treasury Management products. Serves as the main point and liaison for the client representative via phone or email, conducts implementation activities, monitors, and tracks implementation requests through to client use. Builds a positive client relationship by ensuring an optimal level of service delivery and product functionality exceeding clients' expectations. Escalates potential obstacles appropriately and communicates implementation status effectively while ensuring an efficient and timely onboarding.
