Dedicated Engineer - Network Operations (DENO)

ZP Group•Norfolk, VA

35d•$100,000 - $150,000•Onsite

About The Position

Piper Companies is hiring a Dedicated Engineer - Network Operations (DENO) for a networking company located in Texas. The Dedicated Engineer - Network Operations (DENO) will be supporting federal clients in deployment, integration and maintenance of products. The Dedicated Engineer - Network Operations (DENO) opportunity is a contract opportunity with probability to extend and does require you to sit on site in Norfolk, VA.

Requirements

Active Secret Clearance and compliance with DoD 8570/8140 certification requirements.
Proven experience with VOIP/SIP technologies and Session Border Controllers (SBC).
Hands-on expertise with Communications products.
Familiarity with Federal IT environments and compliance standards
Experience in lab testing, software validation and network performance analysis

Responsibilities

Serve as a Subject Matter Expert (SME) for all products, especially the Application Server (AS).
Provide on-site and remote support to federal customers, ensuring seamless product configuration and integration.
Conduct extended lab evaluations of new software and hardware to validate performance and compatibility.
Assist with critical projects, offering technical leadership and hands-on troubleshooting.
Perform fault isolation, triage, replication, and resolution of complex network issues.
Collaborate with Support and Product teams to escalate unresolved issues and ensure timely ticket resolution.