Dedicated Engineer - Network Operations (DENO)

ZP Group•Norfolk, VA

41d•$95,000 - $100,000•Onsite

About The Position

Piper Companies is seeking a Dedicated Engineer - Network Operations (DENO) to join a leading provider of secure communications solutions, supporting mission-critical operations across federal agencies through cutting-edge voice and network technologies an onsite contract role, based out of Norfolk, VA. The Dedicated Engineer - Network Operations (DENO) offers an opportunity to serve as a technical expert supporting secure voice and network solutions for federal clients, specializing in the configuration, integration, and troubleshooting of advanced communications systems.

Requirements

Active Secret Clearance and compliance with DoD 8570/8140 certification requirements.
Strong background in telephony, VoIP, SIP, and network operations.
Familiarity with relevant network and communications products (training available if needed).
Willingness to work onsite at federal or government-related locations as required.
Excellent communication and problem-solving skills in technical customer environments.

Responsibilities

Act as a subject matter expert (SME) on specialized network and telephony products in a customer-facing role for federal clients.
Demonstrate strong telephony and VoIP/SIP knowledge, including exposure to Session Border Controllers (SBCs).
Perform product configuration and integration for advanced communications systems.
Conduct extended lab evaluations of new software and hardware to validate functionality and support technical initiatives.
Provide critical project assistance for high-priority deployments and upgrades.
Execute fault isolation, issue triage, investigation, replication, and resolution for complex technical problems.
Collaborate with internal support and product teams, escalating unresolved issues as needed.