Dedicated Dispatcher

Crete Carrier Corporation • Cheyenne, WY

416d

About The Position

The position involves coordinating the overall operations of a dedicated account at Crete Carrier, focusing on overseeing drivers and ensuring customer service excellence. The role is essential for maintaining timely and safe delivery of loads while fostering positive relationships with customers and drivers.

Requirements

• Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's License.

Nice To Haves

• Advanced knowledge in transportation operations.
• Effective leadership skills.
• Proficiency in using computers and software programs.

Responsibilities

• Assigns loads and routes drivers based on available hours and customer needs.
• Serves as the main point-of-contact for an assigned customer base and monitors all customer-specific loads from the time the load is tendered until it is delivered.
• Performs supervisory responsibilities to effectively manage drivers, including coaching, planning, assigning work, addressing complaints, and resolving problems.
• Communicates customer issues and concerns with the appropriate departments as needed.
• Monitors trailer pools at assigned customer locations, coordinates movement of trailers when necessary, and provides guidance if trailer detention issues arise.
• Validates driver hours of service to safely and legally facilitate the delivery of loads.
• Balances time off requests made by drivers with the operational need to move freight.
• Establishes and maintains positive working relationships.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Travels as needed.

Benefits

• Stability in employment.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Truck Transportation
• Education Level: Bachelor's degree