Dedicated Dispatcher

Crete Carrier Corporation • Cheyenne, WY

418d

About The Position

The Dedicated Dispatcher at Crete Carrier is responsible for coordinating the overall operations of an assigned dedicated account, ensuring that loads are delivered safely and on time. This role involves overseeing drivers, providing customer service, and managing various operational tasks to maintain efficiency and customer satisfaction.

Requirements

• Bachelor's degree or three to four years of related experience and/or training, or equivalent combination of education and experience.
• Valid Driver's License.
• Advanced knowledge in dispatch operations and the ability to exercise discretion and judgment.

Nice To Haves

• Experience in the transportation industry.
• Proficiency in using computers and software programs related to dispatching.

Responsibilities

• Assigns loads and routes drivers based on available hours and customer needs.
• Serves as the main point-of-contact for an assigned customer base and monitors all customer-specific loads from the time the load is tendered until it is delivered.
• Performs supervisory responsibilities to effectively manage drivers, including coaching, planning, assigning work, addressing complaints, and resolving problems.
• Communicates customer issues and concerns with the appropriate departments as needed.
• Monitors trailer pools at assigned customer locations and coordinates the movement of trailers when necessary.
• Validates driver hours of service to facilitate the safe and legal delivery of loads.
• Balances time off requests made by drivers with the operational need to move freight.
• Establishes and maintains positive working relationships with drivers and customers.

Benefits

• Stability in employment.
• Opportunities for career growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Truck Transportation
• Education Level: Bachelor's degree