Dedicated Corporate Travel Consultant

BCD Midmarket Holdings

22d • Remote

About The Position

The Dedicated Corporate Travel Consultant provides quality customer service to one of Acendas Travel's corporate clients. The role is responsible for completing domestic and/or international reservations, while accurately managing all travel requests, and following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player.

Requirements

• High school degree; required, college experience, a plus.
• Minimum of three (3) years’ recent corporate travel experience required; travel agent or similar capacity required.
• Advanced working knowledge of corporate travel technology products, GDS (Sabre), Online Booking Tool (Concur); required.
• Intermediate working knowledge of Microsoft Office Suite; required
• Customer Service: Brings a strong passion for delivering exceptional service through proactive, solution‑focused support.
• Technical Knowledge: Possesses solid knowledge of corporate travel technology platforms and related tools.
• Communication: Excels in written and verbal communication; demonstrates strong interpersonal skills, a professional and friendly demeanor, and the ability to represent the Company positively.
• Organization: Works independently with effective time‑management skills; able to manage multiple priorities simultaneously, organize tasks efficiently, and meet deadlines consistently.
• Analytical Skills: Applies strong critical‑thinking abilities to research and analyze data from various sources, including online tools and purchasing systems. Exercises sound independent judgment and effectively prioritizes urgent matters as directed by management.
• Adaptability: Embraces change with flexibility and a willingness to learn; able to quickly understand and apply new information effectively.
• Resourceful: Leverages available resources to deliver high‑quality results and support travelers efficiently.
• Professionalism: Maintains professional manner and appearance.

Responsibilities

• Respond to client requests and inquiries for the dedicated client through multiple channels such as phone, email, text/SMS or online booking tool.
• Utilize GDS queues, scripts and programmable keys to successfully schedule flight, hotel accommodations, car, rail, and limo services.
• Offer solutions and options that meet all travel requirements while ensuring compliance with the company’s travel policy and maintaining cost efficiency.
• Create clear and concise itineraries which include all pertinent information.
• Communicate necessary documentation requirements such as passports, visas, or other clearances required for international travel.
• Utilize instructions and pre-established guidelines to perform the functions of the job.
• Update traveler profiles as needed.
• Partner with the organization in promoting, implementing, and supporting adherence to the company’s travel policy.
• Completes special projects, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees