Dedicated Client Service Partner - Miami, FL - Onsite
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The selected candidate will be expected to work at the clients site Monday to Friday - 8 hour days. The position involves responding to customer inquiries, solving problems, and ensuring client satisfaction with products and service. The candidate will coordinate with Client Service Executive (CSE) and/or Client Manager to ensure needs are met and potential problems are averted. Responsibilities also include conducting on-site presentations for new hires, active and retiree open enrollment, and benefits fairs to educate and inform customers about plan offerings. The role requires engaging and providing employee communication/health/wellness strategies to customers regarding their purchased products and services, as well as handling complex questions and issues by referring them to appropriate Cigna resources. The candidate will partner with Client Manager and Client Service Executive to proactively educate and provide recommendations to customers regarding procedural, legislative, and other changes affecting them. Maintaining knowledge and expertise in all products, programs, services, and enrollment activity is essential, as well as effectively articulating and demonstrating CIGNA's capabilities and tools in the marketplace.
