Deco Department Manager

Floor & Decor • Shoreline, WA

85d • $21 - $37

About The Position

The position is responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development. The role includes driving customer service, engaging customers, ensuring store presentation standards, and guaranteeing safety and security of customers and employees. The position also involves administrative tasks such as conducting competitive shops, analyzing business reports, and maintaining accurate inventory. Supervisory responsibilities include training and developing store associates, monitoring performance, and ensuring compliance with company policies. The role also requires assisting in handling store-level human resources or loss prevention issues and being available to open and/or close the store effectively.

Requirements

• Three to five years retail management experience.
• Proven ability to direct operations in a high volume, complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and ability to work well under pressure.

Responsibilities

• Drive, teach and adhere to the P’s of retail including People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services.
• Engage customers and provide a quality shopping experience.
• Ensure store associates provide quality customer service.
• Strategically merchandize and utilize company guidelines for merchandising practices.
• Ensure store presentation standards are achieved and maintained.
• Guarantee safety and security of customers and employees by following established guidelines regarding loss prevention.
• Assist the Chief Executive Merchant in supporting and enhancing customer service focus.
• Conduct weekly competitive shops and communicate pricing/inventory issues to the senior team.
• Analyze and work all business reports for optimal merchandising and pricing.
• Utilize computer and point of sale systems for inventory and profit management.
• Ensure brand and operating standards meet or exceed expectations.
• Review and assess the performance of associates.
• Train, develop, supervise and define workload of store associates.
• Monitor associate retention and career development.
• Address and document unsatisfactory performance and policy violations.
• Ensure compliance with scheduling, hiring, payroll, and business planning processes.
• Assist in handling store level human resources or loss prevention issues.
• Be available to open and/or close the store.

Benefits

• Bonus opportunities at every level.
• Career advancement opportunities.
• Relocation opportunities across the country.
• 401k with discretionary company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Personal holiday and Volunteer Time Off program.
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees