Decision Support Specialist (Power BI & Tolling Systems) - 26-00912

NavitasPartners•Orlando, FL

2d•Onsite

About The Position

The Decision Support Specialist is responsible for developing, enhancing, and maintaining Power BI dashboards and reports to support toll system monitoring and operational decision-making. This role focuses on analyzing toll system data to ensure optimal performance, supporting troubleshooting efforts, and delivering actionable insights to business and technical stakeholders. The specialist will collaborate with internal teams and third-party vendors to modernize reporting solutions, replace legacy reports, improve reporting workflows, and support operational excellence.

Requirements

Minimum 3 years of experience working with business intelligence and reporting tools
Strong proficiency in Power BI , including:
Report and dashboard development
DAX
Power Query
Data modeling and performance optimization
Experience with data analysis and operational reporting
Basic SQL query writing skills
Proficiency in Microsoft Excel (Pivot Tables, macros, VBA), Word, and PowerPoint
Familiarity with Linux command usage and basic server support
Strong analytical skills with the ability to identify trends, anomalies, and root causes
Bachelor’s degree in Computer Science, Information Systems, Data Analytics , or a related field
Equivalent professional experience may be considered in lieu of formal education

Nice To Haves

Experience supporting tolling, transportation, or roadway systems
Knowledge of toll lane theory of operation and troubleshooting practices
Experience with network and system monitoring tools (e.g., enterprise monitoring platforms)

Responsibilities

Design, develop, and enhance Power BI dashboards and reports for toll operations and performance monitoring
Collaborate with database teams and internal stakeholders to connect data sources and ensure data accuracy and integrity
Perform daily and weekly monitoring of lane performance dashboards and reports
Conduct hyper-care monitoring for newly deployed or upgraded toll lanes
Perform basic lane and plaza fault isolation, advanced troubleshooting, and third-level support for roadside servers, databases, and software
Analyze anomalies reported by Operations, Finance, and Maintenance teams
Conduct root cause analysis , impact assessments, and prepare executive-level summaries
Support the setup and monitoring of new toll lane system installations and upgrades
Develop and maintain Standard Operating Procedures (SOPs) for system monitoring transitions
Coordinate with internal vendors to resolve high-priority issues and escalate critical incidents when necessary
Identify process gaps and contribute to solutions that improve efficiency, reliability, and reporting accuracy