Decision Support, Senior Manager

ServiceNow • Waltham, MA

52d

About The Position

Team Overview The GTM Decision Support team helps ServiceNow leaders make faster, smarter, and more confident go-to-market decisions. We combine structured insight delivery with hands-on decision support to ensure executives have the right information, at the right time, in a format that drives action. Our team operates at the intersection of data, analysis, and strategy: Insight Cadence & Alignment: We define and manage the rhythm of recurring insights, ensuring cross-functional alignment, clarity, and visibility into performance, trends, and key business decisions Decision Support: We partner with senior leaders to frame high-impact problems, perform deep-dive analyses, model tradeoffs, and provide decision-ready recommendations that drive measurable outcomes By connecting data to action, our team ensures the GTM organization operates with speed, alignment, and confidence. The Decision Support, Senior Manager plays a critical supporting role in the GTM Decision Support function. As a high powered individual contributor, you’ll conduct research, analyze data from multiple sources, and preparing executive-ready synthesis to inform key decisions You’ll thrive here if you’re detail-oriented, curious, and enjoy connecting the dots across complex datasets to uncover insights that inform business decisions.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 6-8 years of experience in business analysis, sales operations, finance, or commercial analytics in multiple contexts
• Strong analytical and problem-solving skills; able to follow structured methodologies and provide actionable outputs
• Proficiency with Excel, SQL, and visualization tools (Tableau, Power BI, or equivalent)
• Collaborative mindset, comfortable working across multiple functions
• Detail-oriented and methodical, with a bias toward action and follow-through
• Bachelor’s degree required; advanced degree desired

Responsibilities

• Analysis & Data Support Partner across functions to consolidate and validate data from diverse sources - pipeline, bookings, renewals, product usage, compensation - to enable informed, strategic decision-making
• Partner with Decision Support Lead to conduct structured analyses, answering specific business questions that inform leadership decision
• Convert insights into structured frameworks, working models and decision-support tools that accelerate execution
• Support creation of executive-ready presentations, reports, and decision briefs by translating analytical outputs into clear visuals and summaries
• Maintain consistency in metrics and definitions across analyses to ensure alignment and accuracy
• Collaboration & Process Support Partner with cross-functional teams (Finance, Sales Ops, DT, HR, Customer Success, Product) to reconcile inputs and clarify assumptions
• Track follow-ups from decision forums and operating rhythm meetings to ensure alignment between insights and actions
• Identify recurring issues or gaps in data and propose improvements to support more efficient analyses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees