Decision Center Associate

GOAT Group•Fontana, CA

2d•$20 - $20•Onsite

About The Position

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers. Role Overview As a Decision Center Associate, you will play a crucial role in our rapidly growing operation. Responsibilities include resolving issues for our sellers and buyers all while ensuring inventory accuracy and quality standards. Decision Center Associates resolve all issues with the customer in mind while relying on our Company’s process standards and expectations. Additionally as a Decision Center Associate, you will focus on reducing the financial impact to operations and the company by accurately assessing each problem order. The ideal candidate approaches work with a results-oriented and learner’s mindset and thrives in a fast-paced environment.

Requirements

A quick learner and self-starter, capable of working independently and handling increasing levels of responsibility
Experience dealing directly with customers and suppliers
Strong organization and time management skills with demonstrated attention to detail and a focus on accuracy
Resilience in a fast paced and variable environment
Ability to stand for long periods (up to 12 hours)
Ability to lift and move boxes (up to 35 pounds)
Availability and willingness to work extended hours, including weekends and holidays, during peak periods to meet business demands

Responsibilities

Adhere to SOPs and Operations SLA's to complete all tasks with a high degree of accuracy and quality
Document issues and use templates to communicate with sellers and buyers for optimal resolutions per marketplace guidelines
Take quick and accurate photos of sneakers in alignment with brand standards
Understand shoe conditions identified as "issues" by GOAT standards
Understand GOAT's order statuses to help triage problematic orders
Work in a dynamic warehouse environment with heavy equipment
Remain flexible to perform other duties as required and assigned