Debt Specialist I (US)

TD Bank • Jacksonville, FL

13d • $22 - $28

About The Position

The Debt Specialist I reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts. Depth & Scope Demonstrates sufficiency in a range of processes, procedures and systems to perform assigned tasks Understands how the assigned duties relate to others in the team and how the team integrates with others Handles own workload, coordinates tasks and services with others Recognizes and solves routine problems that can occur in their own work area without supervisory approval Evaluates and selects solutions from established options Follows standardized procedures and practices and recommends opportunities to improve processes in their own work area Uses communication skills to exchange technical or process information with composure and ensures underlying details are clarified Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot pay Identifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly Develops familiarity with debt management counseling and information to provide to customers as necessary Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)

Requirements

• High School Diploma or GED required
• Ability to develop strong phone skills to effectively work with customers
• Developing negotiation skills to arrive at best overall solutions within established guidelines
• Sales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly collect payments
• Ability to learn and explain wide variety of consumer loan product details
• Writing ability to clearly document calls
• PC skills sufficiency

Responsibilities

• Negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts
• Handling own workload, coordinates tasks and services with others
• Recognizing and solving routine problems that can occur in their own work area without supervisory approval
• Evaluating and selecting solutions from established options
• Following standardized procedures and practices and recommends opportunities to improve processes in their own work area
• Using communication skills to exchange technical or process information with composure and ensures underlying details are clarified
• Determining reasons for customer delinquencies and uses standard methods and procedures to secure payment
• Identifying reasons why customers can or cannot pay
• Identifying type of loan product involved and modify approach accordingly
• Developing familiarity with debt management counseling and information to provide to customers as necessary
• Suggesting changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
• Serving as entry point for the identification, routing and documentation of all pertinent collection support processes

Benefits

• Growth opportunities and skill development
• Total Rewards package includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Regular development conversations
• Training programs
• Competitive benefits plan
• Online learning platform
• Mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees