Debt Recovery Agent

MCI Careers•Hinesville, GA

128d

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking a skilled and results-driven Debt Recovery Agent to join our team. In this role, you’ll be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records all while delivering exceptional customer service and adhering to regulatory standards. If you’re a confident communicator with a passion for helping people resolve financial challenges, this is your opportunity to make a meaningful impact. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent required
Excellent organizational, written, and verbal communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Familiarity with Windows OS
Highly reliable with strong attendance and punctuality
Strong problem-solving, conflict resolution, and negotiation skills
Customer service-oriented: empathetic, responsive, patient, and conscientious
Ability to multi-task, self-manage, and stay focused in a fast-paced environment
Team-oriented with excellent interpersonal skills
Comfortable working in an environment where change and ambiguity are common

Responsibilities

Make outbound calls to customers with past-due accounts to discuss payment options.
Negotiate repayment plans and settlements to bring accounts current.
Offer empathetic solutions to customers experiencing financial hardship.
Review and analyze account histories to identify overdue payments and determine recovery strategies.
Accurately document all customer interactions and update account information in the system.
Provide exceptional customer service by addressing concerns and questions professionally and promptly.
Educate customers on payment options, account status, and consequences of non-payment.
Ensure full compliance with company policies, procedures, and regulatory requirements.
Communicate effectively with customers, team members, and management.
Escalate unresolved or complex issues to the appropriate department.
Meet or exceed individual and team performance goals.
Maintain a high level of accuracy and efficiency in account handling.
Participate in ongoing training and development to enhance recovery techniques and stay current with industry regulations.
Stay informed about updates to company policies and procedures.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.